Customer Support
Set the standard with easy-to-access policies.
Reinforce the standard with industry-specific training.
Test if real-world performance meets the standard with mystery shops.
Manage Onsite Operations Like a Boss
Many aspects of property operations can be flexible based on the unique setup of the community. But no matter where you are or how well your property is functioning, there are three things you need to be successful:
Policies + Training + Mystery Shopping
Without the complete package, you’re missing critical tools you need to be successful. It’s the difference between budget-crushing, award-winning communities and, well, all the rest of them.
Set the Standard
- Give your team easy-to-access operating procedures and policies relevant to their job.
- Ditch the PDFs and outdated binders! Online policies are instantly updated and available to every employee.
- Customize your operating procedures to the unique setup of your organization.
Reinforce the Standard
- Combine Policies with Training to multiply effectiveness and understanding.
- Give your team a perfect balance of operational training, soft skills, and compliance to ensure they succeed at their job.
- Elevate your team’s capabilities with optional elective training bundles.
Test if Performance Meets the Standard
- Assess how effective your policies and training are in the real world with Validate.
- Test your team’s performance with various mystery shopping options.
- Someone didn’t pass? Easily assign them small chunks of training that address the areas where they need a little help.
"RangeWater is utilizing several solutions that Grace Hill provides. The products have been built intentionally to stack upon one another to provide a single solution suite.
You’re going to get back time, you’re going to save money. and most importantly, you are going to improve your talent pool."
Dana Hill
Senior Director of Engagement
RangeWater Real Estate