Customer Support
Don’t Make Customer Service Complicated
The best managers in the industry know that certain tools must be in place to succeed. While that makes sense for managing service requests and accounting for rent payments, what do you need for a successful customer service strategy?
Grace Hill has been helping multifamily managers answer this question for 25 years. We have built our company around the best solutions to help you sell more apartments, renew more leases, and make fewer costly mistakes.
Policies set the standard for customer service and consistency.
Train a culture of optimal customer service.
Add Mystery Shopping to assess real-world sales experiences.
Collect Resident Surveys to analyze actual customer sentiments.
Set up an Online Reputation Management tool to analyze changes in onsite experiences.
Start With Policies + Training
- Set the standard for how your team should drive positive customer experiences with Policies.
- Start with customizable policy templates built by industry experts to jump-start your implementation.
- Reinforce policies with training that’s built for this industry and engaging for learners.
- Training topics for sales and customer service are ready to assign on day one, with the ability to add custom training later!
Test Performance With Mystery Shopping
- Assess real-world sales experiences to verify that your policies and training are implemented.
- Various shop types are available to fit the needs of your unique business – order exactly what you need!
- Assign remedial training when your leasing consultant fails a section of the shop. We have 35+ short training courses to cover the entire sales process!
Analyze With Surveys + Online Reputation Management
- Get feedback directly from your residents! KingsleySurveys collects data on their experience at every point in their journey.
- Analyze results with comprehensive reporting, relevant benchmarks, and periodic consultant reviews.
- Enhance your brand reputation by managing your online reviews with Reputation Management.
- Ensure complete and accurate listings drive prospects to your communities.
“RangeWater is utilizing several solutions that Grace Hill provides. The products have been built intentionally to stack upon one other to provide one solution suite.
You’re going to get back time, you’re going to save money, and most importantly, you are going to improve your talent pool."
Dana Hill
Senior Director of Engagement
RangeWater Real Estate