Customer Support
As a property manager, you know blind spots in your online reputation are dangerous. But, managing feedback scattered across the web is time-consuming, and generic solutions lack industry-specific features.
Grace Hill’s enhanced Online Reputation Management (ORM) solution offers a consolidated view of your reviews, listings, and social sites, along with key metrics to help you understand overall performance.
Gain the multifamily insights you need to:
Proactively Respond to Reviews
- Centralize reviews from Google, Yelp, Facebook, ApartmentGuide, ApartmentRatings, and Rent.com.
- Quickly personalize communications at scale with customizable templates and AI assistance.
- Leverage our sentiment analysis engine, Pulse, to extract valuable insights across locations, regions, and providers.
Social Media Simplified
- Quickly respond to negative sentiment and social chatter.
- Streamline your content publishing with AI response generation and bulk scheduling.
- Use natural language to “Ask AI Anything,” helping you instantly summarize and act on customer feedback.
Improve Listing Accuracy
Let our dedicated Listing Specialists handle the time-consuming task of optimizing your online presence.
Our team helps ensure accurate listings, eliminates duplicates, and boosts local SEO, enabling you to attract more customers while you focus on what matters most.
Benchmark your property against local competitors.
The Local Brand Visibility (LBV) score tracks your online presence in real-time, helping you inform strategic decisions and gauge satisfaction.
The only benchmark weighted across 5 key areas:
Reviews
Social Posts and Comments
Listings
Search Results
Local Competitors
No more lost leases or wasted time trying to manage your reputation.
Grace Hill can help turn every review into an opportunity to attract prospects and retain residents.