Customer Support
With the national multifamily vacancy rate on the rise, onsite teams need to perfect the leasing experience to retain their residents. Grace Hill Mystery Shopping gives you the data you need to improve your onsite operations by providing insights into how your team is performing and how customers are experiencing your property.
With this data at your fingertips, you can identify areas where your staff may need additional training while making changes to your operations to improve efficiency and resident satisfaction.
Set Accurate Training Targets To Improve Renewals
- Automatically delivered reports put your shop insights into the right hands without any extra steps.
- Save admin time and support leasing consultants to achieve better leasing results.
- Gain access to over 30 short upskill training courses designed to address specific skill gaps identified during the shop.
Designed To Deliver Reliable Results
Our mystery shop programs feature:
- Highly trained mystery shoppers.
- Recorded audio and video shops.
- 92% on-time completion rate.
- Powerful, comprehensive reporting.