Suffering from high resident turnover is more than just a hassle — the financial impact is staggering! In fact, it can take nearly 18 months to recoup almost $4,000 in expenses, and depending on your lease terms, you may cycle through several residents before those costs are fully recovered.
Find out your company’s annual resident turnover cost with our calculator below:
To get you started we've included industry average data as an example.
Satisfy and Delight Residents With a Thoughtful Approach
Improve Satisfaction With Well-Timed Surveys
Knowing where the pain points are in your resident experience is difficult without a consistent survey strategy. With Grace Hill, you can capture actionable insights throughout the resident lifecycle with prospect, move-in, work order, pre-renewal, and move-out surveys!
- Increase Renewals
- Reduce Turnover Costs
- Improve NOI
Our survey solutions and robust reporting help you analyze resident sentiments with in-house experts who can help further translate the results into actionable insights.
Evaluate the perceptions of your residents and prospective residents to help you identify what is working and what needs to be addressed.
Reduce Callbacks and Disruptions
Lack of technical expertise can result in multiple work order callbacks, which are detrimental to resident satisfaction.
SkillCat mobile maintenance helps your team with essential skills and tools to reduce callbacks and unnecessary disruptions.
- Troubleshooting Tools
- Real-Life Simulations
- On-the-Job Assessments
- EPA, OSHA & CPO Certifications
Keep residents satisfied with quality and timely maintenance and repairs done right — the first time.