Customer Support
Join us for this dynamic virtual event designed to help multifamily housing professionals stay ahead of ever-evolving resident demands. This session will explore how shifting demographics, lifestyle trends, and technological advancements are redefining what today’s renters value most.
Sandra Quiñones, an expert from Fetch Package, will showcase innovative amenity solutions — including Package, Storage, and Market — while Jen Tindle, VP of Strategic Insights at Grace Hill, will share proven strategies using Surveys, Training, Policies, and Mystery Shopping to elevate service delivery and resident satisfaction.
Key Takeaways:
- Understanding Resident Preferences: How demographics, technology, and lifestyle shifts influence expectations.
- Innovative Amenity Solutions: Real-world examples of how Fetch streamlines operations and enhances resident satisfaction.
- Employee and Resident Engagement: How training, surveys, and performance measurements can improve service delivery.
- Operational Efficiency: How data and technology improve retention, resident experiences, and staff effectiveness.
Join us for actionable insights to help boost operational efficiency, strengthen resident and employee engagement, and position their communities for long-term success!
Our Panelists
Sandra Quiñones
National Account Executive | Fetch
Sandra is a super-connector in the multifamily industry, bringing a wealth of experience and enthusiasm to her role at Fetch on the national sales team. Based in St. Augustine, Florida, she's known for her passion for people and culture. She's always on the move, hopping from city to city in Florida and nationwide to engage in thoughtful conversations with multifamily managers and executives.
Sandra's diverse background includes over 20 years of experience in and around multifamily, helping property managers be more efficient and effective at their important work. Her vast expertise reflects her dedication to delivering innovative solutions and fostering positive organizational environments.
Jen Tindle
Vice President of Strategic Insights | Grace Hill
Jen leads commercial strategy and plays a pivotal role in driving customer-focused insights across all Grace Hill products. Before joining Grace Hill, she founded “All About CRE” to close the knowledge gap between CRE and tech professionals. As part of her educational efforts, she writes a popular weekly Substack.
Jen was also the founder and CEO of CREx Software, a solutions provider of commercial real estate data integration software for managers and owners. Jen launched her career in CRE at Pennybacker Capital, a private equity real estate firm, where she held a variety of roles, including the creation and leadership of the Data and Analytics team. She started her career at PwC, winning a national award for her CPA scores.