Customer Support
Drive Performance With the Proper Tools
Set your policies and standards to operate your business.
Train your team on proper techniques to maximize every opportunity.
Test your team's performance with mystery shopping.
Ensure your online reputation sets a positive and accurate impression.
The Market Is Changing
The market has been strong in multifamily for years. It’s almost been too easy to find and keep renters in the community. Without much effort, demand for apartment housing has helped many teams meet their budgets. But change is in the air.
Experts predict the market is shifting. If your sales and marketing teams haven’t experienced a tough market, they may be unprepared. When easy times turn hard, successful teams prepare by focusing on the basics. Will you be ready?
Set the Standard With Policies
- Prepare your team by setting policies and standards to operate your business.
- Save time by leveraging templates of policies and manuals built by industry experts.
- Customize your operating procedures to the unique setup of your organization.
Train for High-Performance
- Train your team to maximize every opportunity.
- Drive performance with training topics for sales, marketing, customer service, and leadership development.
- Elevate your team's capabilities with optional elective training bundles.
- Add custom training specific to your team
Get Real-World Insights
- Test your team’s performance with various mystery shopping options.
- Confirm your policies and training are effective in the real world.
- Leverage our remedial training boosters when an employee doesn’t pass the standard.
Assess Your Online Reputation
- Ensure your online reputation sets a positive and accurate impression.
- Leverage your online reputation for additional training opportunities.
- Monitor and protect your online reputation with one comprehensive tool.
- Measure and compare each location's performance with our Local Brand Visibility (LBV) benchmarks.
Get back to the basics now before the market fully shifts. Leverage powerful talent development tools with a trusted partner like Grace Hill to get your team prepared. With over 25 years in the industry, our expertise and custom-developed tools can help you meet your budgets and drive performance.