Customer Support
AI-Powered, Data-Driven Brand Protection
Gain clear insight into potential threats and trends before issues escalate.
In multifamily, the stakes are high. Negative resident feedback, damaging social media posts, and unaddressed reviews can hurt your reputation and your bottom line. But, with feedback scattered all over the web, it seems impossible to pinpoint risk and get a true picture of sentiment.
Grace Hill is here to help. Our advanced AI tools scan reviews and social sites to give you clear insight into potential threats and trends before issues escalate.
Proactively identify risky feedback online.
Respond strategically and in real time.
Instantly summarize customer sentiment.
Minimize legal and financial liability.
Risk Monitoring
Quickly react to damaging feedback that puts your brand at risk.
The cost of missing negative feedback is high—what seems like a one-off post today can quickly spiral out of control, turning into a PR nightmare tomorrow.
Our AI-powered Risk Monitoring feature keeps you one step ahead, identifying potentially damaging feedback before it threatens your property’s reputation. Designed specifically for multifamily marketers, our solution flags harmful posts related to discrimination, harassment, theft, safety risks for customers and employees, and unethical business practices that endanger your brand.
Early detection is your best defense.
- Instant alerts help address concerns swiftly.
- Pinpoint your locations with the most pressing risks and risk category.
- Filter by location, provider, time period, and risk category.
Pulse AI
Consolidate customer insights in seconds.
Grace Hill extracts meaningful feedback scattered across reviews and social media, helping you prioritize the insights that matter most. Leverage our sentiment analysis engine to extract valuable data across locations, regions, and providers. Or simply ask AI questions in natural language about your customers or locations and get instant answers.
Signals
- Gain a concise summary of customer responses.
- Assess how feedback can lead to actionable next steps.
- Determine if review and social responses are resonating and improving sentiment.
- Track changes in customer satisfaction to understand the impact of property improvements.
