Customer Support
Service Requests Slowing Your Team Down?
Your onsite teams shouldn’t have to spend time on service requests for simple fixes.
Reduce Work Orders While Keeping Your Residents Happy
Cut work order volume and give your maintenance team more time for what really matters — high-priority repairs. Minor issues can slow them down, impacting operations and resident satisfaction. With Realync, your team can easily create and share DIY video tutorials, helping residents tackle simple fixes on their own!
Pre-Recorded Videos
Live Video Tours
Resident Communication
"Our service team saved 1,100 work orders and 272 hours by using videos to help residents resolve simple issues."
Carroll VanHook-Weaver
Director of Leasing and Marketing
Akara Living
Personalized Pre-Recorded Videos
- Create quick, easy videos to tackle common resident issues.
- Share helpful move-in tutorials to set residents up for success.
- Keep residents in the loop with DIY community update videos.
Editing and Sharing Tools
- Edit effortlessly in the app or dashboard to save time.
- Embed video links for emails, ILSs, and social media with ease.
- Enhance videos with trims, voiceovers, music, and calls to action.
Unlock Portfolio-Level Insights With Live Video Intelligence
Gain visibility into leasing performance and market demand — without being on every tour.
- Monitor maintenance interactions without being onsite.
- Spot trends in renter questions and amenity demand.
- Identify compliance risks or policy gaps before they become issues.
- Standardize best practices across your portfolio.
AI Voice Translation Assistance
- Offer translated maintenance tutorials for residents in any language.
- Bridge communication gaps between maintenance teams and diverse communities.
- Cut down service requests with easy-to-follow DIY repair guides.
“I immediately loved the idea of using how-to videos for maintenance tickets. People are visual learners. For maintenance, being able to show people what I’m talking about is so much more powerful than written lists or documents.”
Ben Daniels
Service Supervisor at Watermark