Customer Support
“Realync made it easy to connect with prospects overseas, even across time zones. It smoothed their transition and helped us close the lease. I credit this lease entirely to Realync!”
Carla Young
Property Management Professional
Overview
Innovation means spotting a trend and acting fast. Aldon Management did just that. When virtual leasing started gaining momentum, their marketing team quickly adopted Realync to empower their leasing teams across the portfolio.
What began as a solution for virtual tours soon became so much more. Aldon’s team started using Realync in creative ways, like verifying a prospect’s identity, making the platform a go-to tool for building trust and closing leases.
Company Profile
Industry: Real Estate Development, Property Management, and Investment
Headquarters: Bethesda, Maryland
Years in Business: 70+
Challenge
Meet Carla Young. She’s a seasoned leasing professional with a knack for thinking on her feet. With over a decade in property management, she’s been helping residents find their perfect home in D.C. and suburban Maryland. Carla blends her passion for people with smart tools like Realync to turn conversations into closed leases.
In one case, Carla worked with four prospective residents — two of whom lived outside the U.S. After learning their preferences, budget, and must-haves, she recorded personalized video tours using Realync to showcase the best-fit apartments.
But then came a roadblock: The international prospects hesitated to send IDs over email. That’s when Carla got creative and used Realync to solve the problem.
Solution
Realync offers more than just pre-recorded tours. It also gives leasing teams the power to connect live with prospects in real time.
Carla scheduled a Live Video Tour to verify her applicants' identities and build trust face-to-face. The result? IDs were confirmed, confidence was secured, and a lease was signed the very next day.
For extra security, Realync users can leverage Realync’s AI-powered Voice Translation capability to speak directly in their prospect's language.
“It doesn’t get any easier than this — the platform is incredibly user-friendly. Virtual leasing is the new way to connect with prospects outside your area. The days of waiting for foot traffic are numbered, and those who get on board now will stay ahead. Virtual leasing is here to stay!"
- Carla Young, Property Management Professional
Results
In just three days, Carla used Realync’s Pre-Recorded Videos and Live Video Tours to close a lease, and it’s no surprise why. Realync’s platform allows for seamless, personalized virtual tours at any time, no matter where the prospect is.
Pre-recorded videos let Carla showcase the best apartments on demand, while her live video tours offered real-time, face-to-face connections to build trust and verify important details. Now that’s efficiency at its finest.
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