Customer Support
See the latest in multifamily technology from Grace Hill!
- PerformanceHQ: The ultimate platform where Policies and Training come together, offering an unparalleled synergy to drive your team's efficiency and effectiveness.
- Gracie AI Chatbot: Meet your new go-to guide for all policy-related questions! Spend less time searching policies and more time doing what you do best — connecting with residents!
- Reputation Management: Simplify Online Reputation Management (ORM) like never before, providing you with the tools to protect and elevate your brand in the digital world.
- SkillCat: Experience a broad range of self-paced online maintenance courses and certifications designed to mimic hands-on experience!
Our Speakers
Tami Criswell
Vice President of Enablement | Grace Hill
As a key member of Grace Hill’s leadership team, Tami has helped drive and shape the vision and delivery of innovative customer-centric products, delivering solutions that impact the industry. A former property manager and training director, Tami brings those experiences to her new role as the VP of Enablement, helping bring new products to market and complete the internal training necessary to ensure our customers succeed.
Jay Thompson
Sales Manager | Grace Hill
Having served as both a regional property manager for a national brand and account manager for Grace Hill's strategic accounts, Jay Thompson knows what it takes to elevate property performance and reduce operating risk in multifamily. He now leads a team of multifamily sales engineers that focus on delivering the impact of Grace Hill's suite of solutions.
Jay chairs the Bay Area Apartment Association Supplier Committee and also serves as the membership committee co-chair. Additionally, as a board member of the Florida Apartment Association, he co-chairs the membership committee and serves on the Editorial Advisory and Strategic Planning Committee.
He serves at both state and national levels, earning the Associate Volunteer of the Year for the Bay Area Apartment Association at the annual Florida Apartment Association conference.