Customer Support
When it comes to analyzing and comparing commercial real estate survey data, no one does it better than Grace Hill and KingsleySurveys. The Kingsley Index is the most comprehensive performance benchmarking database specific to the real estate industry. Compiled from over 35 years of analyzing the performance of industry leaders, our trusted index has become the industry standard for measuring tenant and employee satisfaction.
The Kingsley Index Offers the Most Extensive CRE Benchmarks
120k+
CRE stakeholders surveyed annually
7.3M
Residents surveyed annually
80%
of largest global investment managers partner with Grace Hill
2.2 Billion
Sq ft. managed by commercial clients
Customized Benchmarks
Accurate benchmarking is dependent on relevant data. Customize your Kingsley Index benchmark to allow you to compare results against other properties based on property type, asset class, geography, and more!
Benchmarks By Property Type
Office
Industrial
Medical
Retail
Multifamily
Actionable Performance Assessment
The Kingsley Index ensures a realistic and actionable assessment of your property and portfolio performance. Level-set, compare, and track property performance against industry standards with the most well-known and widely used performance benchmarks in the commercial real estate industry.
"If you lack a benchmark, your KPIs are unilateral, which diminishes the ability to create accountability for the outcomes. We believe when our work moves the trend of these scores up, it supports our goal of a high-quality living experience and will deliver the full value for our investors.”
Thomas Stanchak
Director of Sustainability
Stoneweg
"We moved from a finger-in-the-wind approach to one that was driven by more tangible facts and data. The KingsleySurveys team provides great support, ensuring that our team can get the most out of the results of the surveys."
Florian Wnuck
European Head of Business Development
GLP
Kingsley Excellence Awards
Recognizing Top Performance
Each year, we recognize individual commercial real estate properties that outperform the Kingsley Index benchmark for overall satisfaction and highlight their achievement with the Kingsley Excellence Award.
Properties with a perfect 5.0 overall tenant satisfaction score for two years in a row also qualify for the 100% Club. The Elite 5 further recognizes the top CRE organizations with the highest overall tenant satisfaction scores across their portfolio. These special distinctions offer additional opportunities to showcase the property or portfolio’s exceptional performance.
