2023 Ellis Customer Experience Best in Class Awards - Grace Hill

Ellis Customer Experience Best in Class Awards

Recognizing properties that go above and beyond to provide a best in class customer experience

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The prestigious Ellis Customer Experience Best in Class Awards have been a staple in measuring resident satisfaction in multifamily for 10 years. The award is presented to the top 10% of communities based on results of resident surveys conducted across five touch points – lead conversion, move-in, maintenance, pre-renewal, and move-out.

The Ellis Customer Experience Best in Class Awards center around the Net Promoter Score (NPS), the ultimate measure of customer relationship success and loyalty. Our 2023 best in class clients have worked diligently with their onsite teams to create stellar customer experiences.

How It Works

To be eligible to compete for the Ellis Customer Experience Best in Class Award, the property must have been on the Ellis Resident Surveys Program for the past nine months and have 20 or more completed surveys.

2023 Ellis Customer Experience Best in Class Award Properties

Grace Hill congratulates the hard work and dedication of the onsite teams for the properties named below. Each earned the 2023 Ellis Customer Experience Best in Class Award based on the outstanding customer experiences they provide. 

Ranking Property Name Management Company Name State
1 Highland Square Guardian Management, LLC AZ
2 THE RESIDENCES AT WILLOW RIDGE Willow Bridge PA
3 Marlowe Quarterra IL
4 INMAN PARK Willow Bridge NC
5 Town Center Station Guardian Management, LLC OR
6 Monroe House Champion Companies OH
7 Woodbury Commons Zaremba Management Company OH
8 CitySide Apartments Longboat Enterprises FL
9 Sonoma Ranch Sunrise Management CA
10 Mountain View Apartments Evolve Management Group, LLC NC
11 Orchards Plaza Guardian Management, LLC OR
12 Terrace at Mount Scott Guardian Management, LLC OR
13 Willakenzie Crossing Guardian Management, LLC OR
14 THE FOUNTAINS AT MEMORIAL CITY Willow Bridge TX
15 The Remy Quarterra FL
16 Cypress Point Guardian Management, LLC AZ
17 Amberlin at the Station Sparrow Partners TX
18 East Fair Terrace Guardian Management, LLC OR
19 Oakmont Guardian Management, LLC OR
20 San Carlos Simpson Property Group AZ
21 The Encore SouthPark Simpson Property Group NC
22 LOFTS AT MOCKINGBIRD STATION Willow Bridge TX
23 Addison Court Asset Living MD
24 THE BENJAMIN Willow Bridge NJ
25 Worthington Ridge Champion Companies OH
26 The Smyth Quarterra CT
27 Vireo Quarterra GA
28 BIRDSONG AT LEON SPRINGS Willow Bridge TX
29 Villanova Fore Property Company NV
30 THE RESIDENCES AT SEVEN GABLES Willow Bridge PA
31 Parkview Apartments Pinnacle Property Management Services WA
32 Alpine Ridge Guardian Management, LLC WA
33 MASONVALE Willow Bridge VA
34 Passport Apartments Simpson Property Group VA
35 Chateau Perry Zaremba Management Company PA
36 THE ASHBY AT SOUTH HILLS VILLAGE STATION Willow Bridge PA
37 SkyHouse Nashville Apartments Simpson Property Group TN
38 THE VISTA AT RAYZOR RANCH Willow Bridge TX
39 Lakeside Manco Abbott CA
40 THE VENUE Willow Bridge MO
41 Settler's Ridge Apartments Simpson Property Group TX
42 The Reserve at Daleville Cathcart Property Management VA
43 AURELIEN Willow Bridge IL
44 Pleasant Hills Zaremba Management Company PA
45 FAIRWAY FLATS Willow Bridge KS
46 COURTYARDS AT ESTERO Willow Bridge FL
47 50 North 5th Mack Property Management, LP NY
48 Emblem Riverside Quarterra GA
49 The Links Rea Farms Simpson Property Group NC
50 Aspen Ridge Guardian Management, LLC AZ
51 THE OXBOW Willow Bridge MO
52 Creekside Village Guardian Management, LLC OR
53 NEWBROOK Willow Bridge SC
54 Oro Apartments Cloud Ten Residential OR
55 Lakeside II Cathcart Property Management VA
56 CITYSCAPE Willow Bridge MN
57 GROVE AT WATERFORD CROSSING Willow Bridge TN
58 Annin Lofts Russo Property Management NJ
59 365 NICOLLET Willow Bridge MN
60 Caldera House Champion Companies OH
61 The Fynn Quarterra IL
62 Taylor Heights Quarterra TX
63 Olympus Midtown Olympus Property TN
64 The Reserve at Stone Port I Cathcart Property Management VA
65 The Luxe of Huntersville Zaremba Management Company NC
66 Spectra Quarterra WA
67 Fountains at Alluvial, The Manco Abbott CA
68 Sunset Canyon Fore Property Company NV
69 Royal Oaks Sunrise Management CA
70 THE MCCARTHY Willow Bridge TX
71 Mannington Place Zaremba Management Company OH
72 APARTMENTS AT SANATOGA GREENE II Willow Bridge PA
73 The Reserve at Belvedere Cathcart Property Management VA
74 Glenridge Guardian Management, LLC AZ
75 ANSLEY FOREST Willow Bridge GA
76 Van Allen Apartments Sunrise Management & Consulting NY
77 Heights at Worthington Place Champion Companies OH
78 WELKIN APARTMENTS Willow Bridge IL
79 Hawthorne Village GDC Properties, Inc. NY
80 Cadence Cool Springs Apartments Simpson Property Group TN
81 Olympus Stone Glen Olympus Property TX
82 Ryland Park Champion Companies OH
83 Oak Creek at Polaris Champion Companies OH
84 Zoso Flats Simpson Property Group VA
85 Woodmont Way at West Windsor Woodmont Properties NJ
86 Town Center Villa Sunrise Management CA
87 Olympus Woodbridge Olympus Property TX
88 Belmont Dairy Apts Guardian Management, LLC OR
89 Woodmont Metro Woodmont Properties NJ
90 Linden House Zaremba Management Company OH
91 Solea Keller Sparrow Partners TX
92 Discovery Point Guardian Management, LLC AZ
93 Suzann Plaza Guardian Management, LLC OR
94 Cotswolds Court Manco Abbott CA
95 Core Quarterra CA

Are you ready to elevate customer satisfaction this year and compete for the Ellis Customer Experience Best in Class Award?

Talk to one of our experts who can help customize a survey program that fits your needs.. 

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