Customer Support
Grace Hill’s new partnership provides real estate organizations with a broad range of online maintenance training designed to mimic hands-on experience. Conveniently accessed through the mobile app, SkillCat helps maintenance techs know how to get the job done right the first time. By providing your team with essential technical skills, you’ll invest in their career while improving satisfaction and reducing unnecessary repair costs.
Real-Life Simulations
Troubleshooting Tools
On-the-Job Assessments
EPA, OSHA & CPO Certifications
The SkillCat Advantage
- Offer accredited maintenance training on any mobile device.
- Access HVAC, Electrical, Plumbing, Appliance Repair & Maintenance courses created by trade professionals.
- Provide an inclusive program with training available in Spanish.
- Help techs achieve and maintain the required EPA training and certifications.
20,000+
EPA Certifications Issued
Residents Deserve To Have The Job Done Right
- Troubleshooting tools guide techs through challenging repairs.
- 3D simulations help techs handle a variety of maintenance requests and satisfy residents.
- Appliance manuals, error code look-ups, checklists, and diagnostic tools provide the support techs need to complete work orders properly.
Reduce Repair Expenses With Effective Maintenance Training
- Underskilled techs rely heavily on (expensive) outside vendors.
- Lack of technical expertise leads to unnecessarily replacing equipment — especially for expensive appliances like HVAC.
- Work order callbacks are costly and impact resident and tenant satisfaction.
Invest in Your Techs or Someone Else Will.
Limited support and maintenance training resources make it difficult for techs to grow their skills. Providing your maintenance team with essential tools for success can help employees feel valued and, ultimately, reduce turnover rates.
“The tool are a huge help. It shortens the learning curve...everything is in one place. So, that is a tremendous resource for efficiency in the field.”
Trenton Knight
Director of Property Services at Dream Residential Reit (DRR)
“Within a few months, we saw a 10% decrease in vendors.”
Zach McBrein
Regional Asset Manager at Four Star Reality
“We used to pay for every exam. Now they can take it as many times as they want and on their own time. We've had 100% pass and get their EPA 608 Universal Certification.”
Leigh Stevens
Director of Property Services at RangeWater
Hear it directly from the techs!
Isn't your maintenance team worth the investment?
Let’s grow their skills together.
1. National Apartment Association (NAA), 2023
2. Society for Human Resource Management (SHRM), 2022