Customer Support
Grace Hill is looking forward to a great NAA event this year! We are leading educational sessions, sponsoring the NAA Industry Party aboard The USS Midway, and meeting with clients and friends in our booth!
Make sure to attend these high-value sessions with our multifamily industry experts who live and love this stuff! Reserve a time in our
booth (#2310) to see our latest solutions in person.
Elevating Employee Engagement, One Person at a Time
Wednesday, June 22 • 12:30 - 1:30 PM PDT
How does a company find a way that speaks to all team members, associates, and residents to maintain the highest levels of engagement? This session identifies and helps participants understand and implement multiple strategies to drive engagement at various points along the employment and renter journey.
Panelists include:
- Kendall Pretzer, Chief Executive Officer at Grace Hill
- Philip Altschuler, SR VP of Human Resources and Training & Development at Gables Residential
- Peter Lynch, Chief People Officer at Cardinal Group Companies
- Emily Watson, COO at Lantower Residential
The CX Factor: New Customer Experiences for Emotionally Charged Consumers
Wednesday, June 22 • 12:30 - 1:30 PM PDT
From social media channels to frontline team members, this session will provide ideas to help you deliver new and meaningful customer experiences.
Panelists include:
- Jessica Fern-Kirkland, Sr. Director of Multifamily Product Management
- Christina Singleton, CoFounder at Show My Property
- Karen Treuman, Director of Talent Development & Brand Reputation at Legend Management Group LLC
What About Me? Resilient Leaders & Self-Care
Thursday, June 23 • 4:15 - 5:00 PM PDT
This impactful session flips the script on what employees need, focusing on what the leader needs to move out of crisis and into progress.
Panelists include:
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- Jessica Fern-Kirkland, Sr. Director of Multifamily Product Management
- Amy Kosnikowski Dilisio, National Speaker, Industry Educator & Apartment All Star at Quintessential Marketing & Training
Reprioritizing People: Rebounding From the Great Resignation
Wednesday, June 22 • 12:30 - 1:30 PM PDT
This session provides tangible solutions for elevating a people-centric culture and repositioning teams for success.
Panelists include:
- Stephanie Anderson, Sr. Director Communications & Social Media
- Jessica Eberbach, VP of People and Culture at Tricap Residential Group
- Jamin Harkness, Executive Vice President/Partner at The Management Group
- Paul Marks, Radio Show Host at Multifamily Matters
Defeating the Seven Deadly Sins of Maintenance
Friday, June 24 • 2:15 - 3:00 PM PDT
This session identifies common maintenance and management mistakes within your organization and what to do about them.
Panelists include:
- Stephanie Anderson, Sr. Director Communications & Social Media
- Christopher Carmanica, Director of Facilities, Maintenance at WinnCompanies
Experience the history of San Diego
You are invited to the Grace Hill-sponsored NAA Industry Party aboard The USS Midway! Come explore the Midway Museum and laugh along with comedians Jeff Foxworthy and Toni Blake. Plus, you can eat, drink, and dance the night away with music from Tone Loc & Digital Underground. You won’t want to miss this!
Wednesday, June 22, 2022
7:00 - 11:00 PM
Request some time with a Grace Hill expert at the show to discuss how we can help you reach your goals this year!
