Customer Support
At Grace Hill we recognize that you strive to provide prospective residents with an exceptional and consistent experience. But even the best teams can miss blind spots that impact first impressions. We’re here to help!
“Integrating Mystery Shopping into the platform means we can not only see how our teams are performing, but also get training recommendations to close skill gaps.”
Mary Sheets
Vice President of Talent & People at Dayrise Residential
"Mystery Shopping is a wonderful tool that has helped as I develop and implement our leasing school. I am able to recognize employee strengths while also identifying opportunities for growth. As a result, I have used this knowledge to gear my training towards their needs rather than wasting time on skills that have already been mastered."
Amy Fernandez
Training & Development Manager at Phillips Management Group
Explore More Mystery Shopping Tools & Insights
DTN Management
Explore how DTN Management used Grace Hill's PerformanceHQ platform to boost tour consistency, standardize training, and accelerate employee growth.
Multifamily Performance Platform: Solutions Brochure
See how Grace Hill connects training, surveys, policies, and market data into one platform that surfaces priorities and improves performance.
PerformanceHQ Preview
Take an interactive walkthrough of Grace Hill’s PerformanceHQ to explore dashboards, insights, and tools built for multifamily performance.