Select the Issue:

• My past courses from Vision are not showing up in “My Achievements”.
• My course progress has disappeared / I was kicked out of my course.
• I thought I completed a course, but it is not showing as completed?
• Why is the course I completed showing up again in my Assignment list?
• Related Questions.

 

---

My past courses from Vision are not showing up in “My Achievements.”

Your previous courses should have been imported into VisionX. If your previous courses were not imported correctly, please contact us so we can look into the issue. We will not be able to correct the issue immediately, but will prioritize your request for resolution.

1. Contact us with the specific course(s):
   • Phone: (866) 472-2344, Mon-Fri 8:00 am-7:00 pm EST
   • Click Here to Submit a Support Ticket

  Back to top

---

My course progress has disappeared / I was kicked out of my course.

There are two possibilities for this issue:   Possibility One: A known technical issue dealing with course completion. Please follow these steps if your progress in a course has disappeared or you are getting a Not Authorized error:

1. Make a note of the course name.
   • If possible, also include your progress when it kicked you out and the time at which this occurred.
2. Contact the Technical Help desk to inform us of the issue:
   • Phone: (866) 472-2344, Mon-Fri 8:00 am-8:00 pm EST
   • Click Here to Submit a Support Ticket

  Possibility Two: You have been enrolled into a new version of your course by your training administrator.

• This means a new and improved version of the course is replacing the old version.
• Typically, you would have received a communication leading up to the new version being released.
• This communication should have included a date that you must complete the course by in order to not have to “start over” in the new version.
• Contact your Training Administrator to determine if this is the cause of your course progress disappearing or being kicked out of your course.

  Back to top

---

I thought I completed a course but it is not showing as completed? 

Vision courses require that ALL the content be accessed before counting as complete:

Three simple tips:

1. Once all of the items below have been finished, the course should complete and be reflected on the transcript records:
   • All modules have been viewed with green check marks
   • All quiz and/or Knowledge Challenge answers have been saved and submitted.
   • Course progress bar at the top of the page reflects 100%.
2. Ensure you click through and complete each module within the course.
3. Track your progress from the Table of Contents to see where the green check marks are for the modules you have reviewed.
   • Note: The green check mark only reflects that you have viewed the module. However make sure that you have completed the quiz and/or Knowledge Challenge for each module, if applicable, or the course will not complete.
4. Review the Table of Content bar for course completion percentage. If less than 100%, there’s still more of the course to complete.

 

• Note: Prior to exiting your course while still ‘in progress’, make sure to click the Table of Contents, as this will save your progress for the modules you have completed.

Questions? Contact Us by:

• • • Phone: (866) 472-2344, Mon-Fri 8:00 am-8:00 pm EST
    • Click Here to Submit a Support Ticket

 

Back to top

---

Why is the course I completed showing up again in my Assignment list?

If you select and take your courses through the ‘My Assignment’ list and once completed they re-appear in your Assignment list:

• Please check the due date of the assignment: It is possible that your Company has set your courses due in the next calendar year to be auto-added to your list:

 

• For instance, if you fully completed ‘Drug-Free Workplace’ and it appears in your ‘My Assignments’ list as per above, you can see the ‘Due By‘ column lists that the course is not due until 2/21/2018.  You Company has simply set your account to automatically display the same course if you are required to take it multiple years in a row.
• If you have confirmed that all the content has been completed, but the course still shows as In Progress, Contact us so we can look into your issues:
  • Phone: (866) 472-2344, Mon-Fri 8:00 am-8:00 pm EST
  • Click Here to Submit a Support Ticket

    Back to top

---

 

Related Questions

• | For Learners | Questions about your course?
• | For Learners | Trouble Logging in?

  Can’t find what you’re looking for?

• Contact us to speak to a Support Agent now:
  • Phone: (866) 472-2344, Mon-Fri 8:00 am-8:00 pm EST
  • Click Here to Submit a Support Ticket

  Back to top  

Select the Issue:

• How do I use the Facebook widget from my learning center?
• How do I view announcements?
• How do I dismiss announcements?
• How do I use My Resources?
• How to use or print the event calendar
• How to clear your cache, cookies and/or browser history
• Related Questions.

 

---

How do I use the Facebook widget from my learning center?

The following videos demonstrate how you can add a course from My Library to your account.

Your administrator may or may not have chosen to display the Facebook widget in your learning center.

• If it is displayed for you, it may show Grace Hill’s Facebook page or your company’s Facebook page – depending on how the administrator has the widget set up.
• To interact with the widget you must be signed in to your personal Facebook account in the same browser.
  • (See your company’s policy on accessing Facebook during working hours.)
  • Once logged in to your Facebook page you can then like and share the page and posts as desired.

Questions? Contact us by:

• • • Phone: (866) 472-2344, Mon-Fri 8:00 am-7:00 pm EST
    • Click Here to Submit a Support Ticket

Back to top

---

How do I view announcements?

• From your Learning Center Dashboard, you will see the Announcements widget.
  • The most current announcement is visible.
• To view older announcements, click the Announcements title, the announcements page will open and reveal all announcements.

Questions? Contact us by:

• • • Phone: (866) 472-2344, Mon-Fri 8:00 am-8:00 pm EST
    • Click Here to Submit a Support Ticket

Back to top

---

How do I dismiss announcements?

Most courses in VisionX can be taken in both English and Spanish.

• From your Learning Center Home Page – scroll to the Announcements widget
• Locate the announcement you would like to dismiss
• Click the “X” located in the top right corner of the announcement

If you selected a language upon beginning your course and want to change the language selection, please contact us so we can make the change for you. We will not be able to correct the issue immediately but will prioritize your request for resolution.

Questions? Contact us by:

• • • Phone: (866) 472-2344, Mon-Fri 8:00 am-8:00 pm EST
    • Click Here to Submit a Support Ticket

Back to top

---

How to use My Resources? 

Module Quizzes in a course can only be taken once:

• From the Learning Center, navigate to the “My Resources” widget.
  • The “My Resources” widget is where your training administrator can add resources such as documents, forms, videos, etc. for you to access as additional resources for your organization.
• The resources can be individual links or grouped into folders.
• Also, in the “My Resources” widget, Grace Hill has added a folder titled “VisionX Student Orientation Videos” that house the two learner videos that appear automatically when logging in for the first time for “VisionX Content Overview” and “VisionX Learner Orientation”.
• To view a resource, click on the title of the resource to open.
• You can also click on the “My Resources” title link to open the listing of all resources available in the widget. Each resource will appear as its own module.
  • Note: These resources are only for viewing purposes and will not reflect on the transcript records after a learner has viewed a resource.
  • Note: If you don’t have the “My Resources” widget in your Learning Center, please contact your system administrator.

Questions? Contact us by:

• • • Phone: (866) 472-2344, Mon-Fri 8:00 am-8:00 pm EST
    • Click Here to Submit a Support Ticket

Back to top

---

How to use or print the event calendar?

First, determine whether your course was in My Assignments or in My Book Bag.

In both cases, you will have to complete your existing attempt:

The course was in My Assignments:

1. Go to My Assignments.
2. Click on the course you want to retake.
3. A new attempt will be created.

The course was in My Book Bag:

1. Go to My Library.
2. Select your Bookbag, and locate the course.
3. Click the Remove button next to the course.
4. Select the Online Courses tab at the top, and locate the course.
5. Click on the Add button next to it.
6. A new attempt will be created.

Back to top

---

How to clear your cache, cookies and/or browser history.

First, determine whether your course was in My Assignments or in My Book Bag.

The answer to this depends on the type of computer you have and the browser you utilize. Determine the right steps for you.

Questions? Contact us by:

• • • Phone: (866) 472-2344, Mon-Fri 8:00 am-8:00 pm EST
    • Click Here to Submit a Support Ticket

Back to top

---

Related Questions

• | For Learners | Encounter an issue with your course?
• | For Learners | Trouble Logging in?
• | For Learners | Getting Started

Can’t find what you’re looking for?

Contact us by:

• • • Phone: (866) 472-2344, Mon-Fri 8:00 am-8:00 pm EST
    • Click Here to Submit a Support Ticket

Back to top

Original question: Getting Started

Revision: See below…  

Select the Issue:

• What browser should I use?
• What software do I need? 
• How do I create an account on my organization’s Vision site?
• Any firewall or proxy server information I should know?
• How do I ensure I receive Grace Hill emails?
• Related Questions.

 

What browser should I use?

 

• Google Chrome version 57 (or higher)
• Mozilla Firefox version 47 (or higher)
• Microsoft Edge version 17 (or higher)
• Apple Safari versions (8 and 11) 

You can also check out our Vision System Requirements Document, also accessible from the Vision login page.

Questions?

Call us at (866) 472-2344 (Mon-Fri 8:00 am – 7:00 pm EST) or submit a Support Ticket so we can prioritize your request for resolution. 

Back to top

What software do I need?

 

Including an appropriate browser version, ensure that your system meets the following software requirements:

• Adobe Acrobat Reader 2017 (or higher)
• Flash version 27 (or higher)
• Screen resolution of 1200 x 1080 pixels (or higher)
• If Pop-Up Blockers are activated, those from visionlms.com must be allowed for courses to load
• A soundcard and speakers/headphones are needed to hear the audio features of the courses

You can also check out our Vision System Requirements Document, also accessible from the Vision login page.

Questions?

Call us at (866) 472-2344 (Mon-Fri 8:00 am – 7:00 pm EST) or submit a Support Ticket so we can prioritize your request for resolution.

Back to top

How do I create an account on my organization’s Vision site?

 

1. In your browser, enter your organization’s Vision URL. (For example: gracehillvision.com/CompanyName)
2. If your organization offers an option for you to create your own account, the option will display underneath the password field.
   
3. Click Create an Account, and follow the prompts to create your own account.
4. Select the option and follow the prompts to create your own account.

Note: If you don’t see the option to create your own account, contact your training administrator. Many organizations only allow administrators to set up Vision accounts for their learners.

Questions?

Call us at (866) 472-2344 (Mon-Fri 8:00 am – 7:00 pm EST) or submit a Support Ticket so we can prioritize your request for resolution.

Back to top

Any firewall or proxy server information I should know?
  

If firewalls or other security devices are in place, please ensure traffic is allowed to and from the addresses below.

If your organization uses a proxy server, make sure the following domains are allowed as exceptions either client-side or on the proxy server itself. Any caching can cause erratic results and will seriously impact the employee’s training experience.

• *.gracehill.com
• *.visionlms.com
• *.gracehillvision.com
• *.ghscorm.com
• *.vitalstream.com
• *.docusign.com
• *.youtube.com (required for Lunch & Learn Series)  

You can also check out our Vision System Requirements Document, also accessible from the Vision login page.

Questions?

Call us at (866) 472-2344 (Mon-Fri 8:00 am – 7:00 pm EST) or submit a Support Ticket so we can prioritize your request for resolution.

Back to top

How do I ensure I receive Grace Hill emails?

 

Your organization must allow emails from the following domains and email addresses:

• *.gracehill.com
• *.gracehillvision.com
• *.visionlms.com

You can also check out our Vision System Requirements Document, also accessible from the Vision login page.

Questions?

Call us at (866) 472-2344 (Mon-Fri 8:00 am – 7:00 pm EST) or submit a Support Ticket so we can prioritize your request for resolution.

Back to top

Related Questions

• | For Learners | Encounter an issue with your course?
• | For Learners | Trouble Logging in?
• | For Learners | General Questions

 
Can’t find what you’re looking for?

• Call us at (866) 472-2344 (Mon-Fri 8:00 am – 7:00 pm EST) or submit a Support Ticket. 

Back to top

 

How do I contact Grace Hill?

You may contact us by:

• • Phone: (866) 472-2344, Mon-Fri 8:00 am-7:00 pm EST
  • Click Here to Submit a Support Ticket

 

Back to top

---

 

Select the Issue:

• I would like to add a course to my account.
• My course has a workbook. Where can I find it?
• How do I change the language in my course?
• How do I retake a course after failing/ poor performance?
• How do I retake a course?
• Related Questions.

 

---

I would like to add a course to my account.

The following videos demonstrates how you can add a course from My Library into your account.

Please be advised that the content in My Library, and the appearance of VisionX may differ based on your company.

In addition, not every course offers a choice of Language. Certain courses are only offered in English.

If the course you are looking for does not show when you search Online Courses, check your Book Bag to confirm whether it has already been added to your account.

If you still have questions about adding courses, please Contact us:

• • Phone: (866) 472-2344, Mon-Fri 8:00 am-7:00 pm EST
  • Click Here to Submit a Support Ticket

Back to top

---

My course has a workbook. Where can I find it?

The following videos demonstrate how you can the workbook in a course.

Please be advised that not every course may contain a workbook and that the steps provided in the video may not apply to courses created by your company.

If you have any questions regarding the content of the video or locating your workbook, please Contact us:

• • Phone: (866) 472-2344, Mon-Fri 8:00 am-8:00 pm EST
  • Click Here to Submit a Support Ticket

 

Back to top

---

How do I change the language in my course?

Most courses in VisionX can be taken in both English and Spanish.

If you selected a language upon beginning your course and want to change the language selection, please contact us so we can make the change for you. We will not be able to correct the issue immediately but will prioritize your request for resolution.

• Contact Us with the specific course and language desired:
  • • • • Phone: (866) 472-2344, Mon-Fri 8:00 am-8:00 pm EST
        • Click Here to Submit a Support Ticket

Back to top

---

How can I retake a quiz after failing/ poor performance? 

Module Quizzes in a course can only be taken once:

1. Each quiz is only worth a portion of the final mark.
2. Receiving a low grade in a quiz may not prevent you from passing, provided that you do well on the rest of the quizzes.
3. If the quiz causes you to fail, you can retake the course.

Reminder: You cannot retake a module quiz without completing the entire course. If you did not pass the course due to failing/poor performance of module quizzes, ensure that you have completed the entire course and then follow the instructions below to retake a course. By retaking the course you can have another chance to successfully complete the needed end of module quizzes towards passing.

 

Back to top

---

How do I retake a course?

First, determine whether your course was in My Assignments or in My Book Bag.

In both cases, you will have to complete your existing attempt:

 

The course was in My Assignments:

1. Go to My Assignments.
2. Click on the course you want to retake.
3. A new attempt will be created.

 

The course was in My Book Bag:

1. Go to My Library.
2. Select your Bookbag, and locate the course.
3. Click the Remove button next to the course.
4. Select the Online Courses tab at the top, and locate the course.
5. Click on the Add button next to it.
6. A new attempt will be created.

 

Back to top

 

 

---

Related Questions

• | For Learners | Encounter an issue with your course?
• | For Learners | Trouble Logging in?
• | For Learners | Questions about your course? Part 2

 

Can’t find what you’re looking for?

• Contact us by:
  • • • Phone: (866) 472-2344, Mon-Fri 8:00 am-8:00 pm EST
      • Click Here to Submit a Support Ticket

Back to top