Build More Value With a Strong Resident Culture

In today’s shifting market, companies that focus on the resident experience are the ones who win the battle for new renters and more renewals. Grace Hill helps you win!

Better Resident Experience = More Revenue

The resident experience is one of the most important factors in determining the value of your properties. When residents are happy, they're more likely to stay longer, pay higher rent, and recommend your community to friends.

Grace Hill helps you achieve an elevated resident experience with training, policy, and survey solutions. Improve your customer service experience with better training. Ensure your team executes policies for a consistent resident experience. And use resident surveys and analysis to better understand what your residents really want.

Improve Customer Service with Better Training

Ensure the Team Executes Policies Consistently

Understand Your Residents Better With Survey and Analysis

Improve Customer Service With Better Training

Generic training just won’t cut it! Train your team with relevant course content specifically created for multifamily.
Empower your team with training that engages them — learn better, retain more, and improve performance.
Add elective training bundles to elevate performance and upload custom training to fit your unique training program.

training employees sitting at a laptop conversing.

Laughing young brown haired female in glasses in blue shirt multitasking speaking on smartphone and working with notepad in office
Young woman laughing while talking on cellphone in office
woman, multitasking, laugh, smile, phone call, office, listen, cellphone, notepad, remote worker, connection, attractive, joyful, fun, charming, female, workplace, sit, casual, successful, brunette, online, communication, social media, young, student, cozy, comfortable, job, lady, freelance, distant, employee, occupation, lifestyle, laptop, brown hair, glasses, shirt, manager, business, indoors, looking at camera, woman, multitasking, laugh, smile, phone call, office, listen, cellphone, notepad, remote worker, connection, attractive, joyful, fun, charming, female, workplace, sit, casual, successful, brunette, online, communication, social media, young, student, cozy, comfortable, job, lady, freelance, distant, employee, occupation, lifestyle, laptop, brown hair, glasses, shirt, manager, business, indoors, looking at camera

Ensure the Team Executes Policies Consistently

Empower your team to succeed by setting expectations for performance.
Ensure consistent execution of policies with 24/7 access on all devices.
Customize the hundreds of multifamily policy templates we’ve built to get a jump start on compliance.

Understand Your Residents Better With Survey and Analysis

Get feedback directly from your residents! KingsleySurveys collects data on their experience at every point in their journey.
Analyze results with comprehensive reporting, relevant benchmarks, and periodic consultant reviews.