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The Amenity Residents Complain About Most Is the One Keeping Them in Their Lease
Somewhere in your budget season, someone is going to pull up the amenity satisfaction scores, land on pet amenities sitting dead last, and ask why…
People, Product, Pricing, or Promotion? How to Diagnose an Underperforming Multifamily Property
I spent years as a regional property manager before I came to Grace Hill, so let me describe your August and you tell me how…
82% of Operators Love Their AI. 56% of Residents Don’t.
Updated August 2026. Originally published September 2023. AI adoption in multifamily leasing stopped being a hypothetical a while ago. 89% of operators now have it…
The Best Multifamily Training Platforms in 2026
Your portfolio spans multiple states. Your leasing teams, maintenance staff, front desk, and management layers need training. But your training strategy? Fragmented email threads, PDF…