Personal Service and Support with Grace Hill

Personal Service and Support

Grace Hill’s proven processes and dedicated team are the secret to decades of satisfied (and successful!) clients.

When choosing new technology, it’s important not only to evaluate different products and features but also to understand the level of support you can expect after the sale. Grace Hill has three decades of industry experience working with multifamily and commercial real estate clients across the world, so we understand your specific needs.

We have proven processes and dedicated staff that ensure you maximize the value of your training, policy, and assessment solutions. With Grace Hill, you’ll get more than a software provider; you will work with a dedicated partner to improve performance, increase stakeholder satisfaction, and reduce risk across your organization.

How To Protect Your Properties & Business

Trusted Implementation Process

 Personalized Support

Dedicated Account Management

Industry Expertise

Implementation Doesn’t Have To Be Overwhelming

When you choose Grace Hill, you can rest easy knowing your software implementation will be smooth and successful. Our experts manage more than 600 software implementations each year — and with 1,700 clients, we’ve seen it all! Our proven and professional implementation process allows you to immediately see the benefit of your investment. Plus, our software is easy to learn, so new employees can get up to speed quickly.

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Industry-Specific Customer Success

Grace Hill has specialized customer success teams that proactively work with clients to get the most value from their policy, training, and assessment software. From client business reviews to onsite visits and product recommendations, our account management team will take your Grace Hill software to the next level.

Our Support Experts Have You Covered

Grace Hill’s U.S.-based specialists have industry expertise and are ready to support your ongoing success. Whether you have a quick question, need help with a specific feature, or have an urgent concern – our team is just a call or click away. You also can access our Customer Resource Center (CRC) anytime for helpful guides, videos, and other support documentation.


Looking for Grace Hill customer support solutions?

Visit our customer FAQ page for answers to common questions.

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Trusted by more real estate organizations

Grace Hill has industry-specific solutions and superior content to help clients improve property performance, reduce operating risk, and retain talent.

Helping Businesses Like Yours:

You can count on Grace Hill’s Implementation, Support, and Account Management teams to help improve the performance of your:




More Than a Software Provider

With Grace Hill, you’ll have a dedicated partner to improve performance, increase stakeholder satisfaction, and reduce risk across your organization.

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Want to see the difference that Grace Hill’s implementation, support, and account management expertise can have on your business?

Schedule a demo now to get started!

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