Validate Mystery Shopping
A New Way to Assess Performance and Reduce Risk
Mystery shopping is the best way to evaluate how your employees are performing and how well your training is working. However, current mystery shop programs require a lot of administration time and cost and deliver inaccurate results.
Introducing the Next Generation of Mystery Shopping
Validate is a big leap forward in mystery shopping. Now you can administer a high-performing and results-driven program without investing extra time and money. Validate makes scheduling, tracking, scoring, remediating, reporting and even budgeting for shops easier. It’s a better, more modern way to measure employee performance and compliance.
A smarter admin dashboard for greater shop visibility and control
The Validate dashboard gives you a full array of valuable real-time information about any shop, covering any stage of the process. From the Validate dashboard, clients will be able to order A La Carte shops, check the status of shops already ordered, view shop details, review the recommended remediation assignments, make individual assignments, and track the number of shops ordered versus completed. You’re always informed and on top of it.
Easily assign shops when, where, and how you like
A built-in ordering engine makes configuring exactly the type of shop you want and assigning it a snap. Choose from a phone, online, in-person and in-person with video. Validate takes care of the rest. We call it “set-it-and-forget-it mystery shopping administration.”
Adjustable scoring to match your company’s performance criteria
With Validate, employees are measured and reported on the way you want them to be. You control the scoring and can provide feedback to your employees based on your training and culture.
Intelligent remediation delivers targeted, short, skill-based training
We’ve developed a unique courseware matrix that automatically assigns the right amount of remediation training. Your employees get the exact help they need, tracked within their learning platform if you are also a Vision client. This helps mitigate risk and improve company performance.
Quick access to shop results and performance reports
Validate’s robust reporting engine delivers comprehensive and shareable reports. From initiation to remediation assignment, the integrated dashboard provides admins with full transparency into their mystery shops. Validate provides centralized visibility into employee performance. Each shop report includes the employee’s transcript and any remediation progress.
At every stage of employee development, Grace Hill helps you elevate performance and reduce risk
When combined with our other industry-leading solutions, Vision and PolicyPartner, Validate becomes a key component of an integrated talent management platform. Putting all three solutions in place enables you to cover the entire employee performance loop — from setting policies to providing required training and assessing performance.
To learn more about Validate, visit gracehill.com or call (866) GRACEHILL to schedule a demo.