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You Have the Data. You're Missing the Signal.
Commercial real estate teams have no shortage of data. But too often, tenant and occupant feedback lives in static reports, disconnected systems, or legacy tools that slow teams down, making it difficult to turn insight into meaningful action when it matters most. The result?
Delayed Response to Tenant and Cccupant Needs
Missed Renewal Opportunities
Increased Pressure to Meet ESG and Certification Standards
Time Lost Managing Manual Processes
These challenges don’t just impact operations, they affect satisfaction, retention, and overall asset performance. It’s not a data problem. It’s an execution gap.
A new academic study by economists at Maastricht University and MIT, using tenant survey data from Grace Hill’s KingsleySurveys, found that buildings that improve tenant satisfaction over time also see stronger gains in rent and occupancy. In fact, increasing tenant satisfaction by just one point on a 1–5 scale correlates with:
8.6%
Higher Willingness to Renew
11.5%
More Likely to Recommend the Property to Prospective Tenants
15.8%
Lower Probability of Moving Out
From Feedback to Execution, All in One Platform
Commercial Surveys in PerformanceHQ transform how you capture, understand, and act on both tenant and occupant feedback. Built for modern CRE operators, it delivers a complete, 360° view of the tenant and occupant experience paired with the tools to actually improve it. Plus, with Kingsley Index™ benchmarking, owners and operators can compare performance against industry standards more easily than ever before.
Turn Feedback Into Measurable Performance
The people inside the building are the metric that matters most. With Commercial Surveys in PerformanceHQ, clients get a comprehensive view of both occupant and tenant sentiment through analytics dashboards with built-in action planning and AI-driven recommendations.
Real-Time Intelligence
Real-Time Intelligence
Move beyond static reports with AI-powered dashboards and real-time intelligence that surface trends, sentiment, and opportunities with Intelligence+.
Built-In Action Plans
Built-In Action Plans
Don’t just see what’s wrong, fix it. Assign tasks, track progress, and drive accountability across your portfolio.
Continuous Feedback Loop
Continuous Feedback Loop
Combine Annual, Pulse, and Ad Hoc Surveys to move from once-a-year insights to ongoing performance improvement.
Benchmark with Confidence
Benchmark with Confidence
Leverage the Kingsley Index to set baselines and benchmark performance against trusted standards, so you can clearly see how you stack up in the market.
What This Means for Your Portfolio
This is where insight turns into impact. With the right tools in place, tenant and occupant feedback becomes a lever for stronger operations, better experiences, and measurable business results, enabling you to:
- Understand how people actually experience the building day to day
- Increase tenant satisfaction and retention
- Identify and resolve issues faster
- Strengthen ESG performance and certification readiness
- Reduce operational friction and manual work
- Prove performance with trusted, benchmarked data
Built for What’s Coming
PerformanceHQ is designed to evolve with the needs of modern CRE teams. New capabilities are on the horizon, expanding how you capture feedback, streamline reporting, and turn insight into action across your portfolio. PerformanceHQ continues to evolve with:
- Open feedback surveys (capture real-time occupant insights)
- Certification-ready reporting for GRESB, LEED, WELL, Fitwel, BOMA, and more
- AI-powered recommendations with Intelligence+
This isn’t just a product. It’s your end-to-end tenant and occupant experience platform.
Turn Insight Into Impact
Stop collecting feedback you can’t act on and start driving performance with Commercial Surveys in PerformanceHQ.