COVID-19 Webinar Series: 
Better Together Under Pressure

Like our COVID-19 training courses, this ongoing webinar series is developed in collaboration with NAA. It features subject matter experts from inside and outside our industry, covering a wide range of important Multifamily topics facing our industry today. This includes virtual leasing, maintenance, legal risks and compliance, resident experience, leadership and virtual work, and more... Mark your calendar and register today!

Available Resources

Watch Now

COVID-19 Training


This Basic Prevention & Preparation series runs through coronavirus fundamentals, equipping your teams with best practices in prevention and preparation.

  • What is COVID-19, and how does it spread?
    Critical information enabling you to separate fact from fiction.
  • COVID-19 prevention strategies
    What to know about good hygiene and disinfecting surfaces
  • Social distancing during the COVID-19 outbreak
    What it means, and how it works in a service industry
  • Keeping calm during the COVID-19 outbreak
    Ways to reduce anxiety in a time of heightened stress
Download Now

COVID-19 Mini Policy Manual


Grace Hill has taken the lead on developing a set of foundational operating policies covering COVID-19

  • Pandemic illness
    Strategies for disease prevention and mitigating impact
  • Community Operations Planning 
    How to provide an effective and appropriate response on demand
  • Communications
    Making messages that are efficient, timely and targeted to the right audience
  • Emergency Business Continuity Plan:
    Ensuring your company can maintain essential business operations while prioritizing health and safety

Grace Hill is committed to helping our customers and industry  in this difficult time. 

Sign up for our COVID-19 Update List to receive updates as we continue to develop content and resources for you and your teams. 

Keep me updated!

Grace Hill is committed to helping our customers and industry  in this difficult time. 

Sign up for our COVID-19 Update List to receive updates as we continue to develop content and resources for you and your teams. 

Grace Hill - All Rights Reserved

15 S Main St - Suite 500
Greenville, SC 29601

P: (866) 472-2344

Looking to develop a COVID-19 specific learning path for your team?

We’ve developed multiple paths that reinforce the COVID-19 Series, drawn from our extensive library of training courses related to safety and risk management topics:

Download Now

Looking to develop a COVID-19 specific learning path for your team?


We’ve developed multiple paths that reinforce the COVID-19 Series, drawn from from our extensive library of training courses related to safety and risk management topics:

01
Essentials for Today's COVID-19 Environment

March 24th - 1:00PM EST

SPEAKERS


  • Christi Dobbins
    Director of Validate Success at Grace Hill


  • Matt Weirich
    Co-Founder and CEO Realync

  • Rob Rector - Senior Director, Training & Development at Gables Residential


02
Creating an Authentic Leasing Experience

March 25th - 1:00PM EST

SPEAKERS


  • Christi Dobbins
    Director of Validate Success at Grace Hill


  • Matt Weirich
    Co-Founder and CEO Realync

04
Virtual Leasing Training & Assessment

April 2nd - 11:00AM EST

SPEAKERS


  • Dru Armstrong
    CEO of Grace Hill



03
Using Technology to Boost Sales

April 1st - 1:00PM EST

SPEAKERS


  • Christi Dobbins
    Director of Validate Success at Grace Hill


  • Matt Weirich
    Co-Founder and CEO Realync

Virtual Leasing Series

Register NowRegister Now


Available Now


 

VIRTUAL LEASING
Essentials for Today's COVID-19 Environment
Tuesday, March 24th @ 1:00PM ET


Register Now


VIRTUAL LEASING
Creating an Authentic Leasing Experience
Wednesday, March 25th @ 1:00PM ET


Register Now


COVID-19 ESSENTIALS
Unpacking the Family First Coronavirus Response Act
Wednesday, March 25th @ 3:00PM ET


Register Now


COVID-19 ESSENTIALS
COVID-19 Health & Safety Best Practices for Multifamily
Thursday, March 26th @ 1:00PM ET


Register Now



Coming Soon


 

WORKING IN A VIRUAL WORLD

Surviving to Thriving
Friday, March 27th @ 1:00PM ET



COVID-19 ESSENTIALS
Humility & Learning as a Leader
Tuesday, March 31st @ 1:00PM ET



VIRTUAL LEASING
Using Technology to Boost Sales
Wednesday, April 1st @ 11:00AM ET



COVID-19 ESSENTIALS
Communicating & Keeping Residents Engaged Virtually
Wednesday, April 1st @ 1:00PM ET



WORKING IN A VIRTUAL WORLD
Habits, Rituals & Routines
Friday, April 3rd @ 1:00PM ET

01
Best Practices for Working Remote

March 26th - 3:00PM EST

SPEAKERS


  • Dru Armstrong
    CEO of Grace Hill


  • Stephanie Anderson
    Manager of Industry Operations at NAA

  • Bob Keator
    SVP, Corporate Services at RADCO Residential

  • Alex O'Brien
    COO at Cardinal Group

  • Jessica Gordon
    RADCO Residential

04
Storytelling to Motivate a Virtual Team

April 7th - 1:00PM EST

SPEAKERS


  • Dru Armstrong
    CEO of Grace Hill


  • Stephanie Anderson
    Manager of Industry Operations at NAA

  • Peter Lynch 
    CEO of Hitch Studios & Head of People & Culture at Cardinal Group Companies

Leadership & Virtual Work

02
Virtual Verve:
Breakfast of Champions 

March 27th - 1:00PM EST

SPEAKERS


  • Dru Armstrong
    CEO of Grace Hill


  • Dr. Debbie Phillips
    Internationally Recognized Real Estate Professional

03
Virtual Verve:
Habits, Rituals & Routines

April 3rd - 1:00PM EST

SPEAKERS


  • Dru Armstrong
    CEO of Grace Hill


  • Dr. Debbie Phillips
    Internationally Recognized Real Estate Professional
Recording Coming Soon
Register Now

01
Unpacking the Family First Coronavirus Response Act


March 25th - 3:00PM EST

SPEAKERS


  • Dru Armstrong
    CEO of Grace Hill


  • Ellen Clark
    Senior Director of Content at Grace Hill

  • Perry MacLennan
    Corporate Attorney at Haynsworth Sinkler Boyd

02
Health & Safety Best Practices for Multifamily


March 26th - 1:00PM EST

SPEAKERS


  • Dru Armstrong
    CEO of Grace Hill


  • Ellen Clark
    Senior Director of Content at Grace Hill

  • Perry MacLennan
    Corporate Attorney at Haynsworth Sinkler Boyd

03
Supporting Domestic Violence Survivors During COVID-19

April 8th - 3:00PM EST

SPEAKERS


  • Ellen Clark
    Senior Director of Content at Grace Hill


  • Elizabeth Moreland
    President of Elizabeth Moreland Consulting, Inc. & Housing Credit Center
  • Michele Chrochetiere
    Director at One11 Advisors


  • Perry MacLennan
    Corporate Attorney at Haynsworth Sinkler Boyd

Legal Risk & Compliance

04
Late Fees, Evictions & Rent Collection Amid COVID-19


April 15th - 1:00PM EST

SPEAKERS


  • Dru Armstrong
    CEO of Grace Hill


  • Perry MacLennan
    Corporate Attorney at Haynsworth Sinkler Boyd

  • Emily Watson
    Lantower Residential President, Property Management

Register Now

05
Virtual Verve: From Surviving to Thriving in a Virtual Work Environment -
It's All About Time

April 17th - 1:00PM EST

SPEAKERS


  • Dru Armstrong
    CEO of Grace Hill


  • Dr. Debbie Phillips
    Internationally Recognized Real Estate Professional
Register NowRecording Coming Soon

06
Leading Just North of Comfortable



April 22nd - 1:00PM EST

SPEAKERS


  • Dru Armstrong
    CEO of Grace Hill


  • Jessica Fern
    Director of Training & Development at FPI Management
Register Now

Ops & Maintenance
COVID-19 Resident Sentiment Webinar Series: The Outlook on Rent in May




April 28th - 1:00PM EST

SPEAKERS


  • Dru Armstrong
    CEO of Grace Hill


  • AJ Rao
    VP of Product at 
    Grace Hill

  • Jordan Stilton
    Senior Director SEO 
    & Analytics at Apartments.com

  • Adam Waytz
    Associate Professor of Management and Organizations, Northwestern University, Kellogg School of Management

This Week

Affordable
Additional COVID-19 Relaxations Introduced for the Affordable Housing Industry




April 29th - 11:00AM EST

SPEAKERS


  • Ellen Clark
    Senior Director of Content at Grace Hill


  • Elizabeth Moreland
    President of Elizabeth Moreland Consulting, Inc. and Housing Credit Training Center

Fair Housing
There's No Moratorium on Fair Housing Compliance: Employee, Resident and Prospect Safety in the New World


April 30th - 1:00PM EST

SPEAKERS


  • Ellen Clark
    Senior Director of Content at Grace Hill


  • Doug Chasick
    The Apartment Doctor


  • Perry MacLennan
    Corporate Attorney at Haynsworth Sinkler Boyd

Resident Experience
Empathetic Communications






April 23rd - 3:00PM EST

SPEAKERS


  • Christi Dobbins
    Director of Validate Success at Grace Hill


  • Christi Wedel
    Presidium Property Management Training Manager
Register Now


Essentials for Today's COVID-19 Environment
March 24th @ 1:00PM ET



Creating an Authentic Leasing Experience
March 25th @ 1:00PM ET



Using Technology to Boost Sales
April 1st @ 1:00PM ET



Virtual Leasing Training & Assessment
April 2nd @ 11:00AM ET



How To Do A Video Tour
April 16th @ 3:00PM ET



Confidence in Virtual Leasing
April 21st @ 1:00PM ET



01
Rethinking Service Requests During COVID-19


March 27th - 11:00AM EST

SPEAKERS


  • Mark Vanderhoof
    Maintenance Content Developer at Grace Hill


  • Paul Rhodes
    National Maintenance & Safety Instructor for NAA

02
Property Operational Excellence: Now, Next, & Later  

March 31st - 3:00PM EST

SPEAKERS


  • Kendall Pretzer
    Executive Vice President at Grace Hill


  • Amy Groff
    SVP of Industry Operations at NAA

  • Gen Bauer
    Balfour Beatty Communities Senior Vice President - Residential Operations  

  • Gina Carter
    Blue Ridge Companies Vice President - Portfolio Operations
Register Now

Ops & Maintenance

Recording Coming Soon

03
Resident Maintenance Enablement Strategies During COVID-19 

April 9th - 1:00PM EST

SPEAKERS


  • Mark Vanderhoof
    Maintenance Content Developer at Grace Hill


  • Paul Rhodes
    National Maintenance & Safety Instructor for NAA

  • Chris Caramanica
    Director of Facilities at WinnResidential

04
Guidelines for COVID-19 Cleaning


April 24th - 11:00AM EST

SPEAKERS


  • Robert Sparks
    VP of National Accounts at ATI Restoration


  • Charles Stroud
    Director of Business Development at ATI Restoration

  • Tom Sandoval
    National Account Manager, Healthcare & Environmental at ATI Restoration

Virtual Leasing

Legal Risk & Compliance


Unpacking the Family First Coronavirus Response Act
March 25th @ 3:00PM ET



Health & Safety Best Practices for Multifamily
March 26th @ 1:00PM ET



Supporting Domestic Violence Survivors During COVID-19
April 8th @ 3:00PM ET



Late Fees, Evictions & Rent Collection Amid COVID-19
April 15th @ 1:00PM ET



Leadership & Virtual Work


Best Practices for Working Remote
March 26th @ 1:00PM ET



Virtual Verve:
Breakfast of Champions
March 27th @ 1:00PM ET



Virtual Verve:

Habits, Rituals & Routines
April 3rd @ 1:00PM ET



Storytelling to Motivate a Virtual Team
April 7th @ 1:00PM EST



Virtual Verve: From Surviving to Thriving in a Virtual Work Environment - It's All About Time

April 17th @ 1:00PM EST



Leading Just North of Comfortable
April 22nd @ 1:00PM EST



Ops & Maintenance

 
Handling Services Requests During COVID-19
March 27th @ 11:00AM ET


 
Operational Excellence as we go through COVID-19
March 31st @ 3:00PM ET



Resident Maintenance Enablement Strategies During COVID-19
April 9th @ 1:00PM ET



Guidelines for COVID-19 Cleaning
April 24th @ 11:00AM ET



COVID-19 Resident Sentiment Webinar Series: The Outlook on Rent in May
April 28th @ 1:00PM ET



 
Communicating & Keeping Residents Engaged
April 2nd @ 1:00PM ET



Resident Events and Virtual Marketing
April 16th @ 1:00PM EST



Empathetic Communications
April 23rd @ 3:00PM EST



Virtual Process for 
Move-in's and Move-out's
Coming Soon

Coming Soon



Resident Experience

Jump to Series




Essentials for Today's COVID-19 Environment
March 24th @ 1:00PM ET

Register Now



Creating an Authentic Leasing Experience
March 25th @ 1:00PM ET

Register Now



Using Technology to Boost Sales
April 1st @ 1:00PM ET

Coming Soon



Creating an Authentic Leasing Experience
April 2nd @ 1:00PM ET

Coming Soon


01
Communicating & Keeping Residents Engaged Virtually  

April 2nd - 1:00PM EST

SPEAKERS


  • Valerie Bailey
    Grace Hill Go-To-Market Strategist


  • Stephanie Anderson
    Industry Operations Manager at NAA

  • Kristi Fickert
    SVP of Engagement & Growth at 30 Lines

02
Resident Events & Virtual Marketing  


April 16th - 1:00PM EST

SPEAKERS


  • Valerie Bailey
    Grace Hill Go-To-Market Strategist


  • Stephanie Anderson 
    Manager of Industry Operations at NAA

  • Mike Whaling 
    President of 30 Lines

  • Kelly Sharp
    Apartment Life Divisional President at West Division


  • Jeremy Lawson 
    Properties Reputation Manager at Fogelman

04
Virtual Process for Move-in's and Move-out's   


Coming Soon

SPEAKERS


  • Patti Singleton
    Director of Events at Grace Hill


  • Stephanie Anderson
    Manager of Industry Operations at NAA


03
Empathetic Communications


April 23rd - 3:00PM EST

SPEAKERS


  • Christi Dobbins
    Director of Validate Success at Grace Hill


  • Christi Wedel
    Presidium Property Management Training Manager

Resident Experience

Virtual Leasing

Legal Risk & Compliance


Unpacking the Family First Coronavirus Response Act
March 25th @ 3:00PM ET

Register Now



Health & Safety Best Practices for Multifamily
March 26th @ 1:00PM ET

Register Now



Safety & Privacy for Resident & Employees
Coming Soon

Coming Soon


Virtual Verve


Breakfast of Champions
March 27th @ 1:00PM ET

Register Now



Habits, Rituals & Routines
April 3rd @ 1:00PM ET

Coming Soon



It's All About Time
April 10th @ 1:00PM EST

Coming Soon



Leadership & Virtual Work

 
Best Practices for Working Remote
March 26th @ 1:00PM ET

Register Now



Leadership Under Pressure:
Learning (or Humility?)

March 31st @ 1:00PM ET

Coming Soon



Leadership Under Pressure:
Storytelling

April 7th @ 1:00PM EST

Coming Soon



Leadership Under Pressure:
Storytelling

TBD

Coming Soon


Ops & Maintenance

 
Handling Services Requests During COVID-19
March 27th @ 11:00AM ET

Register Now


 
Operational Excellence as we go through COVID-19
March 31st @ 3:00PM ET

Coming Soon


 
Communicating & Keeping Residents Engaged
April 2nd @ 1:00PM ET

Register Now



Virtual Process for 

Move-in's and Move-out's
April 9th @ 1:00PM ET

Coming Soon



Resident Events and Virtual Marketing
April 26th @ 1:00PM EST

Coming Soon



Resident Experience

+

Register NowRecording Coming SoonRecording Coming SoonRecording Coming SoonRecording Coming SoonComing SoonWebinarsTrainingPoliciesLinks

Affordable

 
Affordable & COVID-19
April 1st @ 3:00PM ET



Additional COVID-19 Relaxations Introduced for the Affordable Housing Industry
April 29th @ 11:00AM ET



Register NowRegister Now

Fair Housing

01
There's No Moratorium on Fair Housing Compliance: Consistency, Privacy and Communication Considerations


April 16th - 11:00AM EST

SPEAKERS


  • Ellen Clark
    Senior Director of Content at Grace Hill


  • Doug Chasick
    The Apartment Doctor

Register NowRegister Now

05
How To Do A Video Tour


April 16th - 3:00PM EST

SPEAKERS


  • Christi Dobbins
    Director of Validate Success at Grace Hill

Register Now

Fair Housing


There's No Moratorium on Fair Housing Compliance: Consistency, Privacy and Communication Considerations
April 16th @ 11:00AM ET



There's No Moratorium on Fair Housing Compliance: Managing Maintenance, Contractors and the Physical Plant
April 23rd @ 11:00AM ET



There's No Moratorium on Fair Housing Compliance: Employee, Resident and Prospect Safety in the New World
April 30th @ 1:00PM ET


02
There's No Moratorium on Fair Housing Compliance: Managing Maintenance, Contractors and the Physical Plant


April 23rd - 11:00AM EST

SPEAKERS


  • Ellen Clark
    Senior Director of Content at Grace Hill


  • Doug Chasick
    The Apartment Doctor


  • Perry MacLennan
    Corporate Attorney at Haynsworth Sinkler Boyd

03
There's No Moratorium on Fair Housing Compliance: Employee, Resident and Prospect Safety in the New World


April 30th - 1:00PM EST

SPEAKERS


  • Ellen Clark
    Senior Director of Content at Grace Hill


  • Doug Chasick
    The Apartment Doctor


  • Perry MacLennan
    Corporate Attorney at Haynsworth Sinkler Boyd

06
Confidence in Virtual Leasing

April 21st - 1:00PM EST

SPEAKERS


  • Christi Dobbins
    Director of Validate Success at Grace Hill

Affordable

01
Affordable & COVID-19 





April 1st - 3:00PM EST

SPEAKERS


  • Ellen Clark
    Senior Director of Content at Grace Hill


  • Elizabeth Moreland
    President of Elizabeth Moreland Consulting, Inc. and Housing Credit Training Center


Ops & Maintenance
Guidelines for COVID-19 Cleaning


April 24th - 11:00AM EST

SPEAKERS


  • Robert Sparks
    VP of National Accounts at ATI Restoration


  • Charles Stroud
    Director of Business Development at ATI Restoration

  • Tom Sandoval
    National Account Manager, Healthcare & Environmental at ATI Restoration
Register Now

05
COVID-19 Resident Sentiment Webinar Series: The Outlook on Rent in May


April 28th - 1:00PM EST

SPEAKERS


  • Dru Armstrong
    CEO of Grace Hill


  • AJ Rao
    VP of Product at 
    Grace Hill

  • Jordan Stilton
    Senior Director SEO 
    & Analytics at Apartments.com

  • Adam Waytz
    Associate Professor of Management and Organizations, Northwestern University, Kellogg School of Management

02
Additional COVID-19 Relaxations Introduced for the Affordable Housing Industry 


April 29th - 11:00AM EST

SPEAKERS


  • Ellen Clark
    Senior Director of Content at Grace Hill


  • Elizabeth Moreland
    President of Elizabeth Moreland Consulting, Inc. and Housing Credit Training Center