Customer Support
We help property management companies reduce risk, improve operational efficiency, and increase resident, tenant, and employee satisfaction. By combining best-in-class training and policies with surveys, mystery shopping, reputation management, and virtual leasing solutions, your team is part of a trusted cycle of improvement with Grace Hill solutions.
Talk to our team at the TAA Once Conference and Expo and let us help your business improve operating performance!
Grace Hill Featured Session
Living the Dream: Enabling Flexibility for Optimal Employee AND Property Performance
Wednesday, May 7th, 1:00 - 1:45 pm
How often does that scale hold equilibrium as today’s employees try to balance work, family, and personal success? Perhaps instead of trying to find balance, we need to reframe the conversation around flexibility. How can today’s employers provide the flexibility for today’s employees to both manage and maximize their efforts both at work and home.
Join two of multifamily’s top leaders, influencers, and parents as they have a candid conversation about today’s struggle to balance it all, and how as employers, coworkers and employees we can support an environment that enables growth, both personally and professionally.
Speakers: Kendall Pretzer, CEO at Grace Hill | Tony Sousa, Founder of Sousa Co.
Don't Miss Our Exclusive Sponsored Event
Grace Hill TAA Happy Hour
Wednesday, May 7th, 6:30 - 9:30 pm
Hearsay on the Green
1515 Dallas Street, Houston, TX 77002
Join us for an evening of networking with industry leaders, cocktails, and light bites — just a short walk from the conference. We can’t wait to see you there!
Visit Us at Booth #411 to Win a Pair of
Apple AirPods Max!
Meet the Grace Hill Team
Kendall Pretzer
Chief Executive Officer
Julia Crawford
Senior VP of Product Management
Krisann Gaiko
Senior VP of Content Strategy
Meg Taylor
Regional Sales Specialist
Mindy Blankenship
Customer Success Manager
Nashwa Khan
Regional Sales Specialist
Robert McAllen
Senior Director of Product Management
Shannon Hanrahan
Customer Success Manager
Amanda Oliverio
Director of Sales, New Logo
Traci Johnson
Chief Marketing Officer
Willow Walker
VP of Customer Success
Policy, Training, and Assessment Solutions That Drive Performance
Training
Training
Trusted by over 2,800 companies, Grace Hill provides the tools you need to confidently educate employees and reduce organizational risk.
Plus, our award-winning training content is comprehensive, and our Learning Management System (LMS) is easy to administer, so you can focus on what matters most — developing employees and satisfying residents!
Policies
Policies
Grace Hill has helped multifamily organizations customize, distribute, and maintain policies for more than 25 years. Empower your team with comprehensive, industry-specific policies accessed through PerformanceHQ, our new technology platform.
Mitigate risk by ensuring everyone understands your expectations and can easily access up-to-date policies at any time, on any device. Plus, new, advanced features increase employee engagement and policy compliance with less administrative time and effort.
Mystery Shopping
Mystery Shopping
As a property manager, you want to provide prospective residents with an exceptional and consistent experience, but even the best teams can miss blind spots that impact first impressions. Backed by more than 35 years of multifamily industry expertise, Grace Hill Mystery Shopping is your trusted guide to performance improvement. Our unbiased evaluations blend technology with assessment best practices to uncover the hidden moments that make or break a lease.
Surveys
Surveys
Gain actionable insights with comprehensive survey tools and trusted industry benchmarks designed to elevate performance. Measure resident and employee satisfaction with unbiased assessments, evaluate leasing, maintenance, and management service levels through ongoing and annual surveys, and turn results into built-in action plans that drive real improvement.
Benchmark your property with the Kingsley Index™ to see how you stack up against the industry—and compete for prestigious awards and recognition that showcase your success.
Reputation Management
Reputation Management
Today, your online property reputation has become just as important — and much longer lasting — than traditional “word-of-mouth” reviews. But, managing feedback scattered across the web is time-consuming, and generic solutions lack industry-specific features.
Grace Hill’s enhanced Online Reputation Management (ORM) solution offers a consolidated view of your reviews, listings, and social sites, along with key metrics to help you understand overall performance.
Virtual Leasing (Realync)
Realync Virtual Leasing & Video Tools
Struggling to stand out in a crowded market? 99% of renters say they want to see the exact unit they’ll rent, wanting to see specific unit details and layout. However, leasing teams struggle to capture and convert leads because they lack the tools needed to offer the personalized, unit-level experiences they crave.
That’s why more multifamily marketers are choosing Realync, innovative video and virtual leasing solutions that make resident tours and communication a breeze!
Credentials & CECs
Credentials & CECs (Visto)
Invest in your future with Visto. Whether you are just starting your career in property management or looking to advance your earning potential, Visto has the credentials and Continuing Education Credits (CECs) you need. In partnership with the National Apartment Association Education Institute (NAAEI), Grace Hill designed Visto to be the most convenient way to invest in your career development.
