Customer Support
Directors of training and development must prepare their teams to handle anything, so having up-to-date and relevant courses for onsite teams is critical. But, high employee turnover and frequently changing regulations increase the risk of content gaps, non-compliance, and costly litigation. How will you overcome these challenges?
Stop the Onboarding Cycle
It’s no secret that the employee turnover rate in the multifamily industry is higher than the national average. This revolving door is costly, nearly $5,000 per new hire, and takes valuable time away from elevating team performance.
If you struggle to onboard new employees, you are not alone. 52% of property management professionals say their greatest challenge is quickly training new employees.*
Without a structured onboarding process, you miss the chance to set the right expectations for your new employees and risk legal consequences if they are not properly trained.
*NAA, 2023
Avoid Regulatory Compliance Penalties
As a Training Director, you know that even simple mistakes can lead to lawsuits and fines, so onsite property teams must be trained on legal and organizational expectations from day one.
The multifamily industry is constantly evolving, and keeping up with changes and ensuring that training programs reflect the latest industry regulations and trends can be a significant challenge.
Keeping track of who has received compliance training and what version they received is impossible without the right Learning Management System (LMS). When legal issues arise, you need proof that proper training and policies are in place to be in compliance with state and federal law.
Society for Human Resource Management, 2022
Fun and Engaging Training That Works
To fully engage learners, you need user-friendly solutions and industry-specific content developed by training experts. Grace Hill’s award-winning content and LMS are proven to drive better learning retention and compliance for multifamily companies. By implementing our fun and effective training programs, you can improve employee performance, enhance resident satisfaction, and drive business growth!
Keep Them Coming Back For More
Promote training compliance with personalized dashboards where employees can easily see required, newly released, and recommended courses in a single view. Include company announcements, social feeds, videos, and more to keep employees engaged. Plus, they can access training "favorites" without having to search!
Promote Healthy Competition
Recognize your multifamily team's hard work with fun and meaningful awards and feature top performers on dynamic leaderboards! Whether it's completing required courses, reaching tenure milestones, or acknowledging essential policies, awards will shine a spotlight on the rockstars in your organization.
Offer a Variety of Course Options
Engage your learners with a range of course delivery methods: audio, video, and interactive assessments. SkillCat's mobile maintenance training allows techs to access training on the go.
For increased accessibility, translated courses are available to engage learners in their native language. With quick courses designed to fit busy work schedules, interactive training is made convenient and effective!
Simplified Training Management Makes Admin a Breeze
Reduce the administrative effort required to run a well-trained team. With Grace Hill, you can see all training compliance right from your dashboard — without running a report! Plus, build your own training programs with our Essentials and Electives packages or create your own using our Custom Course Builder. Either way, we will be there to keep your content up-to-date and engaging.
Continuous Content Updates.
No Research Required!
Grace Hill Training covers all the multifamily topics important to your business. You’ll never worry about outdated training content — we monitor industry and regulatory changes, so you don’t have to!
Our Fair Housing courses are approved by the Texas Department of Housing & Community Affairs (TDHCA) and Virginia's Department of Professional & Occupational Regulation (DPOR); we manage the renewals — so you’ll stay compliant!
Easy-to-Use Custom Course Builder
Deliver a personalized learning experience that meets your company’s unique needs — no additional software required! With our Content Vault and intuitive mix-and-match functionality, you can easily combine your own content with Grace Hill’s expert training to build custom courses in minutes.
Training and Policies Connect for
Greater Impact
Seamlessly tie courses with established policies that meet industry standards to further reduce legal risk in your organization. Instantly collect secure digital policy acknowledgments after training for full-circle compliance and accountability.
“Grace Hill is literally our one-stop-shop for all things learning and development. They have been instrumental in providing course content that meets current regulatory requirements.”
Diane Tidwell
Director of Property Management at Gumenick Properties
“Grace Hill's training is the best in real estate.”
American Business Awards®
“When COVID happened, we were just trying to figure out the day-to-day operations. Grace Hill went out and got that information — vetted and compiled it into their course curriculum — and all I had to do was assign the new courses!”
Joei Lemacks
Marketing Training Director at Lloyd Jones, LLC
