Grace Hill Launches KingsleySurveys Text/SMS Survey Delivery
New product increases response rates, providing clients with greater data and insights
GREENVILLE, S.C., March 27, 2023 -- Grace Hill, the innovator of talent and customer management solutions for commercial and multifamily real estate, today announced the launch of text/SMS survey delivery for KingsleySurveys. This new delivery option enables multifamily property managers to increase the number of survey responses from their campaigns, resulting in more robust, comprehensive insights.
Text/SMS delivery for KingleySurveys launches today as a continuation of Grace Hill’s commitment to providing the latest technology and best practices to its multifamily clients. There is no doubt that text/SMS communication is a growing trend. 55% of younger demographics prefer texting over other methods of communication, according to Pew Research Center.
“Grace Hill strives to continuously expand our products and services, offering exceptional customer service, and the addition of text/SMS delivery is the next step for the data-driven multifamily industry,” said Rob Beauchamp, Chief Product Officer for Grace Hill. “Text/SMS has risen as the premiere method of survey delivery, boasting success rates in delivery and responses far above other avenues. Our multifamily clients will be able to expand the data they collect and gain increased clarity on their prospective and current residents.”
Text/SMS has a 98% successful delivery rate, which makes it more likely multifamily residents and prospects will receive an invitation to offer their feedback. The open rate on text/SMS is also high, ranging from 45%-98%. The average response time on text/SMS is less than two minutes, making it an ideal channel for timely survey delivery.
About Grace Hill
Grace Hill provides technology-enabled performance solutions that help owners and operators of real estate properties increase property performance, reduce operating risk and grow top talent. Its industry-leading solutions covering policy, training, assessment, survey, and data-driven insights are bolstered by years of real estate experience, in-depth service-level expertise and outstanding customer support. Today, more than 500,000 real estate professionals from more than 1,700 companies rely on talent performance solutions from Grace Hill. Visit us at gracehill.com or on LinkedIn.