Customer Support
No one is likely to deny the importance of a well-maintained property. Regular maintenance can help prevent costly repairs, improve energy efficiency, and extend the property’s lifespan. But property maintenance includes more than just performing tasks to keep a property looking its best; it also encompasses the culture and responsiveness of the maintenance team. In other words, it’s not just “what” you do but “how” you do it.
Maintenance responsibilities are the largest piece of a property’s operational budget and the area most closely linked to resident satisfaction. Therefore, property owners and managers need to recognize this critical connection and understand the essential role of maintenance as it relates to safety, satisfaction, livability, and value — all of which ultimately lead to lower turnover rates and higher rents — to assess the effectiveness of maintenance operations.
Grace Hill is committed to training and equipping property maintenance teams with the knowledge and skills necessary to maintain assets and satisfy residents. Access our free e-book below for tried and tested advice from our experts and elevate your maintenance practices today!
Discover the undeniable link between proactive maintenance and satisfied residents and what you can do to drive best practices among your team with this e-book!
Run an Effective, Cost-Efficient Maintenance Program
Transform your maintenance program into a valuable asset for your community with tools built with your team in mind.
Property Maintenance Training
Equip your maintenance teams to care for your properties effectively and within budget. Our maintenance training provides your team with a proper understanding of the basics of plumbing and electrical systems, HVAC, and more, helping them recognize the signs of potential issues before they become costly.
Through interactive exercises and online assessments, techs can learn how to optimize their maintenance process to ensure the highest level of resident satisfaction. A sampling of our course titles include:
- Quick Start: Curb Appeal
- Preparing a Perfect Market Ready Apartment
- Preventative Maintenance
- Series: Leading Edge of Maintenance
Provide the necessary skills to your maintenance team to ensure that properties are properly maintained and functioning at their peak for years to come.
Multifamily Maintenance Policies
Maintain and care for your property with a solid and effective plan. Grace Hill’s Maintenance Manual includes over 40 policies to guide your team on safely maintaining buildings and property, including procedures for daily tasks and emergency situations. Policies and procedure titles include:
- Back Injury Prevention
- Bed Bug Procedures
- Ladder Safety
- Mold Prevention and Detection
Add our Essential Forms to get a jump start on documentation, with 15+ forms and logs specific for maintenance, including:
- Exterior Light Inspection Report
- Fire Extinguisher Inspection Log
- Incident Report
- Notice of Maintenance
Define expectations and give your team a clear plan for safely keeping the property looking its best with Policies from Grace Hill!
SkillCat Mobile Maintenance
Conveniently accessed through a mobile app, SkillCat helps maintenance techs get the job done right — without calling an outside vendor! Provide your team with essential technical skills and invest in their career while reducing unnecessary repair costs.
SkillCat is designed to mimic hands-on experience so your maintenance techs can get access to training tools anytime, anywhere!
- Troubleshooting Tools
- Real-Life Simulations
- On-the-Job Assessments
- EPA, OSHA & CPO Certifications
Access appliance manuals, error code look-ups, checklists, and diagnostic tools to provide the support techs need to complete work orders faster.
Do you need policies and training to support your maintenance program?
Reach out to the experts at Grace Hill today to get started!