Customer Support
Moving can be stressful enough without maintenance issues adding to the chaos. What if you could help foster a smooth and satisfying move-in for every resident? Discover how a seamless move-in experience, driven by efficient maintenance, can set the stage for long-term loyalty.
How the “Hello” Impacts the “I’ll Stay Longer”
Solutions to Support Resident Experience
Grace Hill has the multifamily solutions you need to identify and solve maintenance issues in your communities.
Reduce Work Orders While Keeping Your Residents Happy
With Realync, your team can easily create and share DIY video tutorials, helping residents tackle simple fixes on their own!
- Create quick, easy videos to tackle common resident issues.
- Share helpful move-in tutorials to set residents up for success.
- Keep residents in the loop with DIY community update videos.
"Our service team saved 1,100 work orders and 272 hours by using videos to help residents resolve simple issues."
Carroll VanHook-Weaver
Director of Leasing and Marketing
Akara Living
Improve Maintenance Services With Data-Driven Insights
Get actionable insights on your resident experience throughout the resident lifecycle with prospect, move-in, work order, pre-renewal, and move-out surveys from Grace Hill!
These well-timed surveys allow you to identify trends, proactively address concerns, and cultivate positive experiences throughout the resident lifecycle.
"Using KingsleySurveys gives us real-time feedback on important milestones of the prospect and resident journey including tours, move-ins, maintenance requests, and the move-out process."
Patricia DeGasperis
Regional Director of Operations
QuadReal