Customer Support
Make Better Decisions With Better Insights
If your team needs more training, how will you know? You could wait until people complain, more out —or worse— leave negative reviews. But that's expensive and opens you up to more losses than necessary.
With insights from mystery shopping, you'll have accurate and unbiased data at your fingertips with programs specifically designed for multifamily property management owners and operators.
Mystery Shopping Made Easy
- Automated reports put the power of data at your fingertips, so you can make informed decisions quickly and easily.
- Responsive mystery shop scoring system gives you instant, time-saving suggestions.
- Get your onsite team members back on the sales floor quickly with improved skills using short “booster” training courses.
Mystery Shopping provides clear, actionable insights that can help:
Drive performance improvement.
Boost customer satisfaction.
Deliver a more consistent experience.
Choose from a variety of shop types to evaluate all communication channels, including:
Phone
Online
Onsite
Combo
"Mystery Shopping is a wonderful tool that has helped as I develop and implement our leasing school. I am able to recognize employee strengths while also identifying opportunities for growth. As a result, I have used this knowledge to gear my training towards their needs rather than wasting time on skills that have already been mastered."
Amy Fernandez
Training & Development Manager
Phillips Management Group
Powerful Mystery Shopping Assessments for Multifamily Property Management Companies
32k+
Shops Completed Quarterly
92%
On-Time Completion Rate
Up to 30
Upskill Courses Included