Comprehensive Policy Management With Flexible, Scalable Pricing

See how Grace Hill’s Policies in PerformanceHQ can fit your organization and your budget!

At Grace Hill, we understand that multifamily organizations come in different shapes and sizes, which is why we offer a variety of flexible policy packages to meet your unique business needs.

We price our policy solution by the unit and can build a scalable package that fits your budget. Our convenient packages include transparent pricing, so you won’t worry about getting nickel-and-dimed or finding hidden fees on your invoice. Whether you are a growing organization with less than 500 units or a national brand with locations across the country, our pricing structure ensures you have the policies you need to keep your team aligned and legally compliant.

Policy Packages Designed To Fit Your Needs

Small Business Package

For small rental housing clients with less than 500 total units in their portfolio, our affordable small business bundle provides critical policies and training content at an affordable rate. This package includes roughly 30 policies and 70 standard training courses in a simplified platform that is immediately ready to use — no lengthy implementation needed!

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Basic Package

Get started with the Essential Manual, which includes over 70 policies and 30 customizable, brandable Essential Form templates. This package covers the fundamentals to keep your team compliant with efficient processes.

View Basic Policy Package

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Complete Package

Our most popular option, this comprehensive bundle includes the Management and Operations Manual, Leasing and Marketing Manual, Emergency Procedures Manual, and Maintenance Manual — a total of 210+ policies and 30 customizable forms. The complete package is ideal for organizations looking to cover the full scope of community operations.

View Complete Policy Package

Student Housing Package

Specifically tailored for student housing operations, this package includes student housing versions of all the manuals in the Complete Package, plus our exclusive Student Housing Turn Policy Manual. Ensure your teams are ready to manage the unique needs of student housing communities with this package tailored to your operation.

View Student Housing Policy Package

Policy Platform-Only Package

Leverage Grace Hill’s policy management solution to house your own content. This package provides unlimited policy shells that are fully customizable, giving you complete control and flexibility within our powerful platform.

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Add-On Manuals

We offer a range of add-on manuals that can be included with any package, including:

Let's Tailor a Policy Package That's Right for You!

Connect with our policy experts today to learn more about our customizable policy packages designed to suit your organization’s unique needs!

Request a Personalized Demo

Flexible Implementation Options to Fit Your Budget

We offer two levels of implementation support to ensure a smooth rollout of your new policies.

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Standard Implementation

Includes the standard policies in the selected package, along with the tools and resources you need to make content updates and share the new solution with your team. Our intuitive system interface and simple onboarding process make our standard implementation fast, easy, and affordable!

Customized Implementation

Work with our experts in a hands-on, six-step process to deploy policies effectively. During a customized implementation, we review your current policies, suggest updates based on regulations and best practices, and collaborate with stakeholders to align with your goals. This “white glove” approach provide the policy expertise you need to protect your organization and ensure a successful internal launch.

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Policy Implementation Success Story

Hear from Alyssa Natz, VP of Operations, and Donna Bolewitz, Director of Marketing at Grayco Properties, as they share how Grace Hill's policy solution brought the structure they needed to guide expectations across the organization. Although they initially worried that the onsite policy customization process might be stressful, the Grace Hill team made the experience smooth, easy, and even fun!

Frequently Asked Questions

How much does it cost to purchase Grace Hill's policy solution?

Grace Hill’s policy management solution offers scalable, transparent pricing designed to fit your business and budget. Starting at under $200/month for small businesses with under 500 units, we provide customizable packages, including popular add-ons like the Employee Handbook & Manager Guide, for comprehensive policy coverage. Our flexible per-unit pricing allows easy adjustments as your property portfolio grows, ensuring a tailored package that protects both your business and budget.

Do you sell individual policies, or do I have to purchase the entire manual?

At Grace Hill, we sell our policies by the manual. Our manuals include comprehensive, industry best practice policies designed to work together to successfully mitigate risk. Better yet, our team of industry experts and partners continuously monitor legal changes that affect multifamily rental housing to ensure our policies are always in full compliance.

When you purchase our Basic Policy Package, you can rest easy knowing you have the essential policies and forms you need to run a compliant multifamily operation. Most clients opt for a more comprehensive approach with our Complete Policy Package, which includes emergency procedures, maintenance, operations, and more. Lastly, our Student Housing Policy Package has everything you need to manage calm in the chaos!

Can I buy your policy content without purchasing the management system?

Grace Hill only sells policies with the purchase of our policy management system. This is because we continually monitor regulations and make necessary updates to ensure compliance and protect your business.

Our experts keep policies up-to-date and relevant, ensuring compliance and helping to prevent legal consequences. Plus, our platform includes automated features like policy assignment and acknowledgments that make policy admin easy!

Do you offer regional or state-specific training or policies?

Many multifamily operators have portfolios that span multiple states, so Grace Hill's training and policies are generally based on federal regulations and are not state-specific.

However, we do offer some content that is designed to meet state-specific requirements, like our Human Trafficking course, our state-specific Sexual Harassment content, and state-specific Fair Housing approvals from Virginia's Department of Professional & Occupational Regulation (DPOR) and Texas Department of Housing & Community Affairs (TDHCA).

Do I need to sign a contract with Grace Hill, and what are the terms?

Yes, all Grace Hill products require a contract under our Master Services Agreement (MSA), which helps ensure a smooth partnership and clear expectations for both parties. Our standard contract length is a minimum of 12 months, though multi-year options are available, which can help secure your rate.

Currently, we do not offer month-to-month terms, as a set contract period allows us to plan resources effectively and invest in continuous product improvements for our clients.

How long does it take to implement your policy solution?

We know that your time is valuable and the idea of implementing a policy solution can feel daunting. Our implementation teams understand your challenges and have developed proven processes to ensure a smooth and successful transition — without overburdening you or your onsite teams. We offer two levels of implementation support to ensure a smooth rollout of your new policies:

Standard Implementation: Includes the standard policies in your selected package, the tools you need to make content updates, and resources to share the new solution with your team. Our intuitive system interface and simple onboarding process make our standard implementation easy, affordable, and fast — getting your company up and running in just 21 to 30 days.

Customized Implementation: Our team is hands-on, reviewing your current policies and making suggested edits based on current regulations and industry best practices. We meet with your stakeholders either in person or virtually to ensure the new policies align with your processes and business goals. This personal “white glove” approach provides the policy expertise you need to protect your organization and ensure a successful internal launch. The timeline for implementation varies based on the complexity of your organization's current policy content and the availability of your stakeholders. However, on average, it takes about 18 weeks to launch your new customized policy solution.

The Cost to Create Your Own Policies

Before creating policies yourself, consider the actual costs involved. Grace Hill’s decades of multifamily expertise help reduce your risk and provide a strong defense against litigation. We proactively update our policies as laws change — protecting your people and your assets at no additional cost to you!

Calculate My DIY Policy Cost

Training and policy content that takes your people and your property to the next level.