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Technology That Drives Multifamily Performance

Industry-specific solutions for rental housing organizations of all sizes.

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Solutions Designed Specifically for Multifamily Property Management

When it comes to property management, experience matters! Grace Hill is trusted by more than 2,300 multifamily organizations of all sizes. Whether you are a growing company managing regional properties or an enterprise firm with a nationwide presence, our performance management solutions help industry leaders stay compliant, satisfy residents, and retain top talent.

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Human Resources
Engage & Satisfy Employees

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Owner/Operator
Improve Operating Performance

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Training & Development
Offer Training That Resonates

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Marketing
Improve Brand & Experience

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Risk & Compliance
Reduce Risk in Your Organization

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Maintenance
Reduce Maintenance Costs

Policy, Training, and Assessment Solutions That Drive Performance

Training

Training

Grace Hill is trusted by more than 2,300 companies, so you can be confident that you’ll have what you need to educate employees and reduce risk in your organization.

Plus, our award-winning training content is comprehensive, and our Learning Management System (LMS) is easy to administer, so you can focus on what matters most — developing employees and satisfying residents!

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Policies

Policies

Grace Hill has helped multifamily organizations customize, distribute, and maintain policies for more than 25 years. Empower your team with comprehensive, industry-specific policies accessed through PerformanceHQ, our new technology platform.

Mitigate risk by ensuring everyone understands your expectations and can easily access up-to-date policies at any time, on any device. Plus, new, advanced features increase employee engagement and policy compliance with less administrative time and effort.

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Mystery Shopping

Mystery Shopping

As a property manager, you want to provide prospective residents with an exceptional and consistent experience, but even the best teams can miss blind spots that impact first impressions. Backed by more than 35 years of multifamily industry expertise, Grace Hill Mystery Shopping is your trusted guide to performance improvement. Our unbiased evaluations blend technology with assessment best practices to uncover the hidden moments that make or break a lease.

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Multifamily Industries_Mystery Shopping

Surveys

Surveys

The link between satisfaction and renewals is undeniable, but gathering unbiased feedback from employees and residents can be challenging. KingsleySurveys has comprehensive survey tools that real estate organizations have trusted for 35 years.

We understand your organization’s challenges and can help you seamlessly capture the data you need to improve overall performance. Our survey solutions and robust reporting make it easy to analyze resident and employee sentiments, along with in-house experts who can help translate the results into actionable insights.

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Surveys

Reputation Management

Reputation Management

Today, your online property reputation has become just as important — and much longer lasting — than traditional “word-of-mouth” reviews. But, managing feedback scattered across the web is time-consuming, and generic solutions lack industry-specific features.

Grace Hill’s enhanced Online Reputation Management (ORM) solution offers a consolidated view of your reviews, listings, and social sites, along with key metrics to help you understand overall performance.

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Credentials & CECs

Credentials & CECs (Visto)

Invest in your future with Visto. Whether you are just starting your career in property management or looking to advance your earning potential, Visto has the credentials and Continuing Education Credits (CECs) you need. In partnership with the National Apartment Association Education Institute (NAAEI), Grace Hill designed Visto to be the most convenient way to invest in your career development.

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Award Winning Solution in Multifamily

Grace Hill was recognized as the 2024 National Apartment Association Supplier of the Year, for our focus on providing effective policies and training for the everchanging multifamily industry.

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Contact the multifamily experts at Grace Hill today to talk about your current challenges and how we can help.
Request a personalized demo today!

Trusted by Multifamily Organizations of All Sizes

Pattie Woods

"We have been partners with Grace Hill for over 15 years. It's exciting to see the new solutions they've added in the past couple of years. And how today, they're helping us tie together our policies, training, and mystery shopping to support the performance of our employees and properties."

Pattie Woods

VP of Training & Development at Fogelman Properties

Profile Photo - Lori Agudo Royal American 2022-10

“Grace Hill is an extraordinary platform for training and development that can really impact your bottom line and reduce risk.”

Lori Agudo

Director of Training & Talent Development at Royal American Management, Inc

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"We've been able to streamline our policies and procedures to allow our team members immediate access to consistent, up-to-date information."

Jackie Rhone

Senior Managing Director at Greystar

Laurel-Zacher_-Security-Properties-Residential

"The information we get from KingsleySurveys is invaluable in assessing operations and service gaps, helping us improve in real-time rather than months after the fact. The results speak for themselves with improved satisfaction scores across all KPIs each year since we began."

Laurel Zacher

VP of Marketing & Customer Engagement at Security Properties Residential

Diane Tidwell, Director of Property Management, Gumenick Properties

“Grace Hill is literally our one-stop-shop for all things learning and development. They have been instrumental in providing course content that meets current regulatory requirements. And without the help of Grace Hill’s suite of performance solutions, we would be unable to respond to the ever-evolving landscape of our industry.”

Diane Tidwell

Director of Property Management at Gumenick Properties

Christie Upp, Apartment Management Professionals

"I chose Grace Hill not only because of their industry-specific platform — they have an amazing support department dedicated to assisting in answering questions quickly. It has been exciting to have a partner who understands our business and employs people who have been in property management positions."

Christie Upp

Director of Training at Apartment Management Professionals, LLC

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From Good to Great: Your Checklist To Elevate Resident Culture

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