Customer Support
Every phone call, email, and property tour is an opportunity to welcome a new resident — or a potential Fair Housing violation. In 2026, the legislative landscape is shifting, with new executive orders and HUD updates redefining how we approach everything from disparate impact to resident screening.
For many organizations, the greatest risk isn't intentional bias; it’s the unintentional "onboarding gap." When new hires are rushed into the field without the necessary Fair Housing training, they rely on guesswork rather than guidance. To protect your assets and your reputation, Fair Housing compliance cannot be a "check-the-box" activity performed months after hire — it must be the cornerstone of the new employee experience.
Join Grace Hill’s Krisann Gaiko with special guest Doug Chasick, aka "That Fair Housing Guy™," as we dive into the shifting landscape of Fair Housing policies and what you need to know for 2026.
We are also thrilled to welcome guest client Nikki Chambers, Hanover Company, who will share her real-world success story on training compliance in PerformanceHQ.
You’ll see firsthand how Nikki utilizes Grace Hill’s Onboarding Pathways to:
- Operationalize compliance from day one.
- Standardize the experience across different roles and regions.
- Bridge the gap between being "hired" and being "ready."
Don't let your newest team members navigate the complexities of Fair Housing alone. Tune in to ensure your workforce is equipped, compliant, and ready to tackle whatever comes their way — on the first day and beyond! Register today!
Our Panelists
Krisann Gaiko
Senior Vice President, Learning and Enablement | Grace Hill
A 25-year multifamily industry veteran, Krisann specializes in aligning operational strategy with high-impact training content. She joined the Grace Hill leadership team in 2018 following the acquisition of The Strategic Solution. Having held nearly every role from leasing consultant to corporate director, Krisann is passionate about creating tools that empower onsite teams to succeed. In her free time, she enjoys hiking, pilates, cooking, and spending time with her adult children, Reese, Ryan, and Riley.
Nikki Chambers
Director of Systems Training and Global Services | Hanover Company
As Director of Systems and Training, Nikki Chambers leads the strategic support efforts for Hanover’s property management team. She is responsible for software support and training, process innovation and implementation, customer service training, procurement, and oversight of their property management global services team.
With over 20 years of experience in the multifamily industry, Nikki began her career onsite, managing a variety of projects including new construction, value-add renovations, and mixed-use developments. This hands-on experience shaped her commitment to delivering practical, effective business solutions that enhance the daily operations of Hanover’s onsite teams. A native of Houston, Nikki holds a bachelor’s degree in corporate and organizational communication from the University of Houston.
Doug Chasick
CPM®, CAPS, Adv. RAM, SLE
Known throughout the industry as "That Fair Housing Guy™," Doug Chasick brings over 50 years of investment real estate experience to the table. His career is a masterclass in growth, beginning as a resident manager at a 524-unit property and culminating in roles as president or CEO of five real estate companies, where he oversaw portfolios exceeding 28,000 apartments.
A former president of the Fair Housing Institute, Doug is a senior instructor for the NAAEI faculty and a leading voice in professional development. He co-authored the definitive joint IREM & NAAEI "Fair Housing and Beyond" course and leads the Advanced Facilitator Training workshop. A recipient of the NAAEI Apartment Career & Education (ACE) and Legends of the Industry awards, Doug remains a licensed real estate broker in Florida and a licensed Expert Fair Housing Instructor in Virginia.
More Industry Tools and Insights
Fair Housing Tool Kit
Onboarding Pathways in PerformanceHQ Preview
