Customer Support
The traditional approach to investor relations in real estate is no longer enough. Higher interest rates and tighter access to capital mean investors expect more transparency and engagement than just an annual meeting, disparate email, or hallway conversation at a conference. Too often, valuable insights from investors slip through the cracks, leaving your team blindsided by dissatisfaction and missing key opportunities during re-ups.
Forward-thinking firms are shifting to a smarter, more intentional approach: structured investor feedback. With unbiased third-party studies from Grace Hill, they’re uncovering what really builds trust, loyalty, and capital commitment and using those insights to guide a more impactful strategy.
In this webinar, we discuss how firms can implement a more objective approach to investor satisfaction, one that strengthens relationships and drives strategic decision-making.
In this session, we explore:
- Candid insights from investors themselves on what drives trust and lasting relationships.
- Why 14x richer responses could provide the clarity you need to avoid surprises and strengthen engagement.
- Why a real estate-specific feedback approach brings insight and objectivity that conventional perception studies often miss.
Investor relations leaders, you won’t want to miss this session to strengthen your engagement strategy in 2026!
Our Panelists
Jen Tindle
Vice President of Strategic Insights | Grace Hill
Jen Tindle is the Vice President of Strategic Insights for Grace Hill. She plays a pivotal role in driving customer-focused insights across all Grace Hill products and leads commercial strategy. Before joining Grace Hill, she founded “All About CRE” to close the knowledge gap between CRE and tech professionals. As part of her educational efforts, she writes a popular weekly Substack.
Jen was also the founder and CEO of CREx Software, a solutions provider of commercial real estate data integration software for managers and owners. Jen launched her career in CRE at Pennybacker Capital, a private equity real estate firm, where she held a variety of roles, including the creation and leadership of the Data and Analytics team. She started her career at PwC, winning a national award for her CPA scores.
Amy Fisher
Commercial Sales Executive | Grace Hill
Amy Fisher is a Commercial Sales Executive at Grace Hill, specializing in KingsleySurveys. She has a proven track record in driving revenue growth through strategic sales and marketing initiatives. Amy's expertise spans commercial real estate, finance, and investments. She has a keen understanding of tenant retention strategies and is well-versed in ESG-R and GRESB standards, demonstrating her commitment to sustainability in the built environment. Amy's strong leadership skills and deep industry knowledge enable her to foster long-term client relationships and deliver exceptional results.
Becky Barriault
Director, Customer Business Services | Grace Hill
Becky Barriault brings over two decades of operations management expertise to Grace Hill. She excels in driving project success and fostering strong client relationships. Becky leads the interview team, motivating them to achieve project goals through data analysis and strategic decision-making. She collaborates closely with Sales, Customer Success, and Survey teams to ensure seamless project execution. Prior to this role, Becky propelled her customer success team to significant growth in customer retention and revenue. Becky's dedication to customer success and proven ability to resolve issues make her a valuable leader at Grace Hill.
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