Customer Support
Ready to see how top multifamily professionals are achieving incredible results with Realync?
Watch our exclusive customer panel, where we sit down with real users who are leveraging Realync's virtual tours and video tools to transform their leasing and property management. This isn’t a sales pitch — it's an honest conversation about how our customers are driving remarkable business outcomes.
Hear directly from your peers about how they’re using Realync to:
- Increase conversions by up to 47%. Learn how dynamic video content is turning leads into residents faster.
- Decrease vacancy by 5-11 days. Discover the strategies that are getting units leased quicker than ever.
- Reduce maintenance requests by 35%. Find out how proactive video communication is saving time and resources for their teams.
We also dive into how they’re tackling common industry challenges, from navigating the slower leasing season to beating out the competition and finalizing budget season. Get a behind-the-scenes look at how leading property management teams are using Realync to elevate their portfolio and bottom line.
Our Panelists
Matt Weirich
Executive Vice President | Grace Hill
Matt Weirich serves as Executive Vice President at Grace Hill. Weirich revolutionized video touring as the former CEO and co-founder of Realync, which was acquired by Grace Hill in 2024. Prior to Realync, Matt has driven large-scale cost reductions for Fortune 50 companies through sourcing initiatives and lean methodologies. As a trusted partner, Matt has helped countless clients find the best solutions for their business, using his deep understanding of market challenges and entrepreneurial experiences.
Ellen Timmers
Associate Director of Client Success | Grace Hill
Ellen Timmers serves as an Associate Director of Client Success at Grace Hill, bringing a wealth of experience and a passion for fostering growth and achieving goals within the multifamily industry. With an impressive 14-year career in multifamily, Ellen possesses a deep understanding of the industry from multiple perspectives.
In September 2020, she joined the Realync team, which has since become part of Grace Hill. Her commitment to client success is rooted in her comprehensive understanding of the multifamily landscape and her dedication to helping others thrive.
Katrina Greene
Senior Vice President | Gray Residential
Katrina Greene, SVP at Gray Residential, is a proud 24-year veteran of the property management industry. As host of "The Complex" podcast, she is a natural researcher who loves to share her deep industry knowledge. She credits her success to her mentors, who taught her to earn trust and lead by example. With her daughter now at Miami University she has traded volleyball games for Sorority mom events and calls herself the quintessential midwestern empty nester enjoying farmer's markets, walks on the trail, and the occasional outdoor concert.
Nikki Crosby
Vice President of Marketing | Thompson Thrift
Nikki Crosby, Vice President of Marketing at Thompson Thrift, takes a strategic approach to marketing multi-family and mixed-use real estate. She builds strong marketing plans on a foundation of operational excellence, a large digital footprint, and data-driven paid advertising. Her goal is to create an environment where customers become brand advocates.
Known for her passion for sharing knowledge, Nikki is a leader who isn't afraid to take risks. She pays close attention to every detail of a brand's reputation, from design to employee morale, and leverages strong relationships to achieve personal and organizational goals.
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