Customer Support
Grace Hill, an innovator of talent and customer management solutions for commercial and multifamily real estate, announced the acquisition of Edge2Learn, an e-learning company providing training and policy management solutions in the multifamily industry, and Ellis Partners in Management Solutions (“Ellis”), a provider of mystery shopping and resident and employee survey solutions. The acquisition provides a next-generation employee and property intelligence platform that maximizes an employee's potential and a company’s bottom line.
Mystery Shopping
Mystery Shopping
As a property manager, you want to provide prospective residents with an exceptional and consistent experience, but even the best teams can miss blind spots that impact first impressions. Backed by more than 35 years of multifamily industry expertise, Grace Hill Mystery Shopping is your trusted guide to performance improvement. Our unbiased evaluations blend technology with assessment best practices to uncover the hidden moments that make or break a lease.
Training
Training
Grace Hill is trusted by more than 2,300 companies, so you can be confident that you’ll have what you need to educate employees and reduce risk in your organization.
Plus, our award-winning training content is comprehensive, and our Learning Management System (LMS) is easy to administer, so you can focus on what matters most — developing employees and satisfying residents!
Operating Procedures
Policies
Grace Hill has helped multifamily organizations customize, distribute, and maintain policies for more than 25 years. Empower your team with comprehensive, industry-specific policies accessed through PerformanceHQ, our new technology platform.
Mitigate risk by ensuring everyone understands your expectations and can easily access up-to-date policies at any time, on any device. Plus, new, advanced features increase employee engagement and policy compliance with less administrative time and effort.
Data & Insights
Surveys
The link between satisfaction and renewals is undeniable, but gathering unbiased feedback from employees and residents can be challenging. KingsleySurveys has comprehensive survey tools that real estate organizations have trusted for 35 years.
We understand your organization’s challenges and can help you seamlessly capture the data you need to improve overall performance. Our survey solutions and robust reporting make it easy to analyze resident and employee sentiments, along with in-house experts who can help translate the results into actionable insights.
“Edge2Learn and Ellis share our commitment to developing best-in-class training, mystery shopping, and management solutions to help leading real estate operators and owners increase property performance, reduce operating risk and grow and develop employees. By bringing our resources together, we will create a clear leader in the industry, enabling us to further deliver on our mission to improve employee performance and development while delivering important insights to owners and operators."
- Kendall Pretzer, CEO
Learn how integrating policies and procedures with training and assessments can improve company performance, reduce compliance risk, and increase employee engagement.