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Since 1985, KingsleySurveys has been the premier name in resident feedback. Now, as the next evolution of our unified PerformanceHQ platform, Resident Surveys combines the trusted legacy of the Kingsley Index™ with the power of modern, integrated technology.
This isn't just an update; it's a completely new survey experience inside PerformanceHQ. By consolidating all your feedback and analytics into a single platform, you can quickly identify trends, create a more proactive strategy, and make data-driven decisions that improve resident satisfaction and retention.
Ready to see it in action?
Walk through our interactive demo below to get a sneak peek inside Resident Surveys, now in PerformanceHQ.
What's New With Resident Surveys in PerformanceHQ?
Unified Platform for Unmatched Insights
The new Analytics Dashboard consolidates all your performance data into a single view. Seamlessly cross-reference survey feedback with other PerformanceHQ insights, like training results and mystery shopping, to get a truly holistic picture of your properties' performance.
The dashboard now includes Gracie AI, which analyzes all free-form comments to provide a sentiment analysis. This powerful AI also generates a word cloud that visually represents the most common words contributing to the overall sentiment.
Gracie AI-Powered Recommendations
Introducing Intelligence+, a powerful add-on that eliminates guesswork. It uses generative Gracie AI to automatically analyze resident feedback and provide clear, prescriptive recommendations, allowing you to quickly create trackable Action Plans that drive meaningful change.
Enhanced User Experience
We've redesigned the survey experience from the ground up to be more intuitive and efficient. Enjoy faster implementation, streamlined workflows, and live survey previews that let you see exactly what your residents will see. With role-based access control, you can ensure every team member has the right information at their fingertips — no clutter and no confusion.
New Survey Types
Our new platform introduces a variety of new survey types, including Annual and ongoing Moments That Matter surveys that capture real-time feedback at key touchpoints like move-in and move-out. And with our new multi-language translation, you can ensure a more inclusive experience for all residents.
