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My past courses from Vision are not showing up in “My Achievements” page.

    • Your previous courses weren’t imported correctly into Vision.Call us at (866) 472-2344 (Mon-Fri 8:00 am – 7:00 pm EST) or submit a Support Ticket so we can prioritize your request for resolution.

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My course progress has disappeared / I was kicked out of my course.

There are two possible causes:

Cause One: A known technical issue dealing with course completion.

If your course progress has disappeared or you’re getting a ‘Not Authorized’ error:

  1. Make a note of the course name. If possible, include your progress at the moment it kicked you out as well as the time it occurred.
  2. Call us at (866) 472-2344 (Mon-Fri 8:00 am – 7:00 pm EST) or submit a Support Ticket.

Cause Two: Your training administrator enrolled you in a new version of the course.

  • This means a new and improved version of the course is replacing the old version.
  • Typically, you would’ve received communication about the new version being released.
  • This communication would’ve included a course completion date for you to avoid having to “start over” in the new version.
  • Contact your Training Administrator to determine if this is the cause of your issue.

Questions?

Call us at (866) 472-2344 (Mon-Fri 8:00 am – 7:00 pm EST) or submit a Support Ticket so we can prioritize your request for resolution.

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I completed a course but it is not showing as completed.

Vision courses require ALL content to be completed before they show as Completed.

Here are three simple tips:

  1. After you verify the following items, a course should show as Completed on your transcript records:
    • All short courses have been viewed (each indicated by a purple dot).
    • All quizzes and/or Knowledge Challenge answers have been saved and submitted.
    • The course progress bar at the top of the page reflects 100%.
  2. Click through and complete each short course within the course.
  3. Track your progress from the Table of Contents by checking for a purple dot to the left of each short course you’ve reviewed. Also, you will see Completed to the right to each short course that you’ve completed.  
    • Note: The purple dot only indicates that you’ve viewed a short course. Make sure you complete the quiz and/or Knowledge Challenge for each short course that has one, or the course will not complete.
  4. View the Table of Contents bar for the course completion percentage. If it’s less than 100%, there’s still more of the course to complete.

Note: Prior to exiting a course that’s still ‘in progress’, click Exit Short Course, to save your course progress.

Questions?

Call us at (866) 472-2344 (Mon-Fri 8:00 am – 7:00 pm EST) or submit a Support Ticket so we can prioritize your request for resolution. 

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A course I completed reappeared in my Assignment list?

  • Check the due date of the assignment. It’s possible that your administrator set the courses that are due in the next calendar year to be auto-added to your Assignments list.

 

  • For example, if you complete a course and then it reappears in your Assignments list, you can see in the ‘Due By‘ column that the course isn’t due until the next calendar year. Your administrator has set your account to automatically display the same course if you’re required to take it multiple years in a row.

 

  • If you’ve confirmed that all the course content has been completed, but the course still shows as In Progress, call us at (866) 472-2344 (Mon-Fri 8:00 am – 7:00 pm EST) or submit a Support Ticket so we can prioritize your request for resolution. 

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