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General Questions

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How do I use the Facebook widget in my learning center?

Your administrator determines if the ‘Facebook’ widget displays on your Learning Center home page.

  • In the ‘Facebook’ widget, it’s likely to show either Grace Hill’s Facebook feed or your organization’s Facebook feed – depending on how your administrator set up the widget.
  • To interact with the widget you must sign in to your personal Facebook account in the same browser.
    • After you log in to your Facebook account, you can like and share the posts that you want.
    • Note: We recommend that you consult your organization’s policy on accessing Facebook during working hours.

 

Questions?
Call us at (866) 472-2344 (Mon-Fri 8:00 am – 8:00 pm EST) or submit a Support Ticket so we can prioritize your request for resolution.

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How do I view announcements?

Your administrator determines if the ‘Announcements’ widget displays on your Learning Center home page.

  • In the ‘Announcements’ widget, the announcements will display with the most current announcement at the top of the list.
  • To view older announcements, click View All Announcements. The ‘Announcements’ page will display a list of all the announcements sorted by date.

 

Questions?
Call us at (866) 472-2344 (Mon-Fri 8:00 am – 8:00 pm EST) or submit a Support Ticket so we can prioritize your request for resolution. 

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How do I view my organization’s custom resources?

Your administrator determines if the ‘Resources’ widget displays on your Learning Center home page.

  • In the ‘Resources’ widget, you can access Grace Hill resources as well as custom resources for your organization such as commonly referenced forms, policies, procedures, and videos. 
  • The resources can display as individual items or they can be organized in folders.
  • Note: In the ‘Resources’ widget, we’ve added the ‘Grace Hill System Orientation’ folder by default. The folder contains the ‘Grace Hill Learner Orientation’ video for new Vision learners to view.

To view a resource:

  1. On your Learning Center home page, click the three (3) dots in the upper-right corner of the ‘Resources’ widget and select Go to Resources. Or, click the resource title within the widget.
  2. The ‘Resources’ page displays the resource sections and their resource items. Click a resource item to view it.
  • Note: The resources are for viewing only. So, after they’re viewed, they won’t be included in learners’ transcripts. 

Questions?

Call us at (866) 472-2344 (Mon-Fri 8:00 am – 8:00 pm EST) or submit a Support Ticket so we can prioritize your request for resolution.

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How do I use and print the Calendar of Events?

Your administrator determines if the ‘Calendar of Events’ widget displays on your Learning Center home page.

  • In the ‘Calendar of Events’ widget, you can view your upcoming Vision course assignments and events. You can also add your own events with reminders.
  • To view the ‘Calendar of Events, click the three (3) vertical dots in the top-right corner of the widget and select Go to Calendar.

  • By default, the following scheduled calendar events will display:
    • My Learning Path Assignments — An event will display in blue on the day a course assignment is due.
    • Instructor Led Training — When an ILT session is scheduled and marked to display in the Library, it will display in teal with the Start Date and End Date specified.
    • Grace Hill Events — Grace Hill will post events onto all clients’ calendars from time to time announcing important upcoming events that display in red.
    • Company Events — Administrators can create custom events such as company meetings, due dates, and anniversaries to display on the calendar in yellow
  • Use the arrows in the top-right corner of the widget box to go to a previous month or upcoming month of the calendar.

To create a personal event on your calendar:

  1. On the ‘Calendar of Events, in the top-right corner of the widget, click Create Event
  2. In the pop-up window, enter the information for your event:
    • Add Title —  Enter a title for your event.
    • Date and Time — Click on the dates and times to set them. If the event will last all day, you can skip this step and select the ‘All Day’ checkbox described below. 
    • All Day — Select if the event will last all day.
    • Search Locations — If the event will be at a specific location, click inside this field and enter the address of the location. Matching addresses will display. Click on an address to select it. 
    • Add Description — Enter a description for your event. This information will display when you hover over the event on the calendar.
  3. Click Create. The event will be posted to the calendar and will display in green. It will be visible only to the learner that created it. 

You can export the ‘Calendar of Events’ as a URL if you need to export data to an external calendar, or as a .ics file (the standard format for iCalendar information) to be added to a personal calendar in Google, Outlook, or another calendar provider.

To export the ‘Calendar of Events’:

  • On the ‘Calendar of Events’, in the top-right corner of the widget, click the Export icon, or click Export Calendars next to ‘Training Calendars’.

 

  1. The ‘Export Calendar’ pop-up window displays and defaults to export ‘All Training Calendars’. If you don’t want to export all calendars, click the drop-down arrow and select to export one of the following calendars: My Learning Path Assignments, Instructor Led Training, or Grace Hill Events. 
  2. You can export calendars by either copying the provided URL or download an .ics formatted file.
    • By URL — Provides a subscription feed from the ‘Calendar of Events’ to an external calendar on a go-forward basis. That means any overdue assignments won’t display on your external calendar.
      • Copy and paste the provided URL into any external calendar application to subscribe to events on the selected calendar(s).
      • Log in to your external calendar application and follow its recommended steps for adding a new calendar from a URL.
      • As you add, revise, or delete events on the ‘Calendar of Events’, your external calendar will update automatically based on the feed activity.
    • By File — Provides a one-time feed from the ‘Calendar of Events’ to an external calendar.
      • Click the Download .ics option and the calendar file will display in the bottom-left corner of the pop-up window.
      • Click the drop-down arrow and select Show in folder.
      • A pop-up window displays with the ‘iCalendar File’ under your Downloads folder.
      • Log in to your external calendar application and follow its recommended steps for importing a new calendar from a file.
      • Since this is a one-time feed option, your future additions, revisions, and deletions on the ‘Calendar of Events’ won’t update on your external calendar.  

 

Questions?
Call us at (866) 472-2344 (Mon-Fri 8:00 am – 8:00 pm EST) or submit a Support Ticket so we can prioritize your request for resolution.

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How do I clear my cache, cookies, and/or browser history?

That depends on the type of computer you have and the browser you’re using.

Here’s a helpful resource to inform and guide you step-by-step.  

 

Questions?
Call us at (866) 472-2344 (Mon-Fri 8:00 am – 8:00 pm EST) or submit a Support Ticket so we can prioritize your request for resolution.

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