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Competitive Mystery Shopping Blog Real estate agent showing modern house to attractive couple

The Power of Competitive Mystery Shops in Multifamily

By Grace Hill / October 23, 2023 / Comments Off on The Power of Competitive Mystery Shops in Multifamily

Proven and effective, competitive mystery shops help you surpass the competition, boost your bottom line, and increase resident satisfaction.   In the fiercely competitive world of multifamily apartment management, staying ahead of the curve is essential, hinging not only on providing well-maintained properties and exceptional amenities but also on understanding and surpassing the expectations of… Read More »

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AI Impact on Multifamily Black realtor and happy couple sealing deal by shaking hands

The Impact of Artificial Intelligence (AI) on the Customer Experience in Multifamily

By Grace Hill / September 26, 2023 / Comments Off on The Impact of Artificial Intelligence (AI) on the Customer Experience in Multifamily

The entire world is buzzing about Artificial Intelligence (AI), and no industry more so than multifamily. When we talk about AI, we often include machine learning (ML) as well. ML is a collection of computer algorithms designed to initially perform a task and then become increasingly better at that task as it is repeated. Meaning… Read More »

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Creating an Employee Centric Culture

Putting People First: How To Create An Employee-Centric Culture

By Steve Wunch / September 14, 2023 / Comments Off on Putting People First: How To Create An Employee-Centric Culture

When we talk about building an employee-centric culture, what we really mean is focusing on the well-being and success of our employees. This means making sure they feel supported, empowered, and engaged in their work, which, in turn, leads to better productivity, innovation, and, ultimately, business success. As a property management company that specializes in… Read More »

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Mystery Shopping Happy curlu young woman use laptop in modern place with bright windows.

What You Need to Know: Your Ultimate Guide To Digital Mystery Shopping

By Grace Hill / September 6, 2023 / Comments Off on What You Need to Know: Your Ultimate Guide To Digital Mystery Shopping

How digital mystery shopping can help improve your property’s online conversions. Mystery shopping may not be a new concept in multifamily, but it has evolved with time and technology to become an invaluable tool for assessing the impact of your digital presence. And in today’s technologically advanced world, the success of multifamily property management relies… Read More »

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Takin’ It Back to Basics: 3 Steps To Drive Your Team To Succeed in 2023

By Grace Hill / January 9, 2023 / Comments Off on Takin’ It Back to Basics: 3 Steps To Drive Your Team To Succeed in 2023

The new year is here, filled with promise and expectation for all that is to come. While challenges remain, there is something a bit magical about entering a new year. It’s an opportunity to take stock, reevaluate, and then shift to new ways of thinking and working. Change can be hard, but it’s not always… Read More »

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