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Increasing Tenant Satisfaction – and ROI – Through Superior Service Delivery

By Andrew J. Nelson / August 29, 2023 / Comments Off on Increasing Tenant Satisfaction – and ROI – Through Superior Service Delivery

The key to keeping buildings leased is to make sure tenants are happy. Buildings with satisfied tenants are more likely to retain existing tenants and to attract new ones through favorable word of mouth. In a recent whitepaper, Grace Hill reported on the results of an important academic study based on KingsleySurveys data showing that… Read More »

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Unlocking Success: The Guide to Attracting and Retaining Office Tenants

By Andrew J. Nelson / August 17, 2023 / Comments Off on Unlocking Success: The Guide to Attracting and Retaining Office Tenants

What do tenants want? Figuring that out is a top priority for the owners and managers of office buildings, and it’s getting more urgent by the day as firms shed excess space and vacancies keep rising. The business press is increasingly reporting what industry insiders have already known for some time: a combination of cyclical… Read More »

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Knowledge Is Power: Learn How To Drive Satisfaction, Deliver Results

By Grace Hill / May 11, 2023 / Comments Off on Knowledge Is Power: Learn How To Drive Satisfaction, Deliver Results

Why Resident Surveys Are Essential for Creating a Thriving Community   As a property manager, it’s essential to maintain a positive relationship with your residents. And one way to do that is by conducting multifamily resident surveys. Surveys offer valuable insight into resident satisfaction, highlight areas of preference and concern, and build trust. Unfortunately, in… Read More »

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Gain a Competitive Edge With Text/SMS Survey Delivery

By Grace Hill / April 17, 2023 / Comments Off on Gain a Competitive Edge With Text/SMS Survey Delivery

Making smart business decisions starts with reliable data. And for multifamily property managers, having a pulse on resident and prospect sentiment is critical for building a strategy that improves satisfaction. With a rapidly changing market, you need to be willing to adapt. It’s equally important to consider whether you have the right tools for making… Read More »

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Leveraging Tenant and Stakeholder Engagement to Improve Building Sustainability

By Andrew J. Nelson / April 10, 2023 / Comments Off on Leveraging Tenant and Stakeholder Engagement to Improve Building Sustainability

In a recent blog, Grace Hill highlighted the challenges of retaining and attracting tenants in today’s increasingly competitive office market. Tenants now prioritize the health and safety of their workplace and can be more selective of their building because there is so much empty space available. In this environment, owners can gain a crucial market… Read More »

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Retaining and Attracting Tenants in Today’s Tough Office Market Commercial Real Estate (CRE)

Retaining and Attracting Tenants in Today’s Tough Office Market

By Andrew J. Nelson / March 20, 2023 / Comments Off on Retaining and Attracting Tenants in Today’s Tough Office Market

COVID-19 has upended U.S. property markets in many ways, but three years after the pandemic began, the commercial office segment is taking the biggest hit. While almost every property type is experiencing its own challenges, the office sector is seeing the greatest long-term threat to tenant demand. Older buildings are the most vulnerable to occupancy… Read More »

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Proven Customer Service Strategies to Make Your Apartment Tours Memorable

By Grace Hill / February 2, 2023 / Comments Off on Proven Customer Service Strategies to Make Your Apartment Tours Memorable

Simple, strategic shifts that help shine a positive light on your communities Customer service. It’s the secret sauce that can turn a prospect from potential to SOLD! And while there are many factors to consider in the rental sales process, if you allow subpar customer service to persist at your properties, you’ll soon find yourself… Read More »

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KPI Pitfalls: 5 Mistakes CRE Leaders Should Avoid

By Grace Hill / January 25, 2023 / Comments Off on KPI Pitfalls: 5 Mistakes CRE Leaders Should Avoid

Are your KPIs delivering the accurate and actionable insights you need to improve business performance?   Key performance indicators (KPIs) play a critical role in a CRE leader’s ability to track and measure performance. And because of that, information abounds as to what you should measure and why. But if you’re not careful, your KPIs… Read More »

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Takin’ It Back to Basics: 3 Steps To Drive Your Team To Succeed in 2023

By Grace Hill / January 9, 2023 / Comments Off on Takin’ It Back to Basics: 3 Steps To Drive Your Team To Succeed in 2023

The new year is here, filled with promise and expectation for all that is to come. While challenges remain, there is something a bit magical about entering a new year. It’s an opportunity to take stock, reevaluate, and then shift to new ways of thinking and working. Change can be hard, but it’s not always… Read More »

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