Customer Support
The best strategy to combat rising vacancies is to understand what your tenants really want. Regardless of your current occupancy rate, a professional tenant survey will offer essential insight into your tenants’ sentiment, renewal intention, future space needs, and more.
Gain quantifiable property and portfolio feedback to measure:
Overall Satisfaction
Satisfaction with Management
Property Recommendation
Renewal Intentions
Value for Amount Paid
Gain actionable insights on the overall tenant experience and perception of:
Overall Areas
- NPS
- Space Needs
- Sustainability & ESG
Service Assessment
- Property management
- Leasing & TIs
- Maintenance
Property Features
- Amenities
Tenant Surveys Raise Your ESG standards and GRESB score
Your Environmental, Social, and Governance (ESG) standards highlight your organization’s commitment to ongoing sustainability objectives. Responding to tenant sustainability priorities will improve tenant satisfaction and increase your GRESB score.
Tenant Surveys Designed to Benefit:
Investment/Fund Managers
Owners/Operators
REITS
Property and Facilities Management Providers
“Having a high GRESB score is becoming more and more important as investors get savvy. They are not just looking at the bottom line. They want to know who they’re doing business with. We can post our policy and survey implementations in our GRESB score. And that helps us differentiate ourselves in the market.”
Michael Aisner, RPA, LEED AP
SVP, Property Management, RXR Realty
Actionable Performance Assessment
The Kingsley Index ensures a realistic and actionable assessment of your property and portfolio performance. Level-set, compare, and track property performance against industry standards with the most well-known and widely used performance benchmarks in the commercial real estate industry.
Generic Surveys Just Don’t Cut It!
Our dedicated commercial team can customize your survey questions and branding to fit your portfolio's needs. Work with our experts for in-depth analysis of key findings, strategic recommendations, and next steps. Plus, we compare your results to the Kingsley Index industry benchmarks, providing the insights you need to drive portfolio performance.
