Mystery Shop Types

Grace Hill has the solutions you need to evaluate your team’s leasing performance. By getting feedback from real-world customers, you can identify areas where your team excels and areas where they need improvement.

Our mystery shopping programs include internet, phone, onsite, virtual, and self-guided shopper evaluations — capturing comprehensive and accurate feedback on your leasing experience.

Download this brochure to learn more about the variety of shops to customize your program.