Customer Support
At Grace Hill we recognize that you strive to provide prospective residents with an exceptional and consistent experience. But even the best teams can miss blind spots that impact first impressions. We’re here to help!
“Integrating Mystery Shopping into the platform means we can not only see how our teams are performing, but also get training recommendations to close skill gaps.”
Mary Sheets
Vice President of Talent & People at Dayrise Residential
"Mystery Shopping is a wonderful tool that has helped as I develop and implement our leasing school. I am able to recognize employee strengths while also identifying opportunities for growth. As a result, I have used this knowledge to gear my training towards their needs rather than wasting time on skills that have already been mastered."
Amy Fernandez
Training & Development Manager at Phillips Management Group
Explore More Mystery Shopping Tools & Insights
Dayrise Residential Testimonial Video
See how Dayrise Residential improved onboarding, compliance, and onsite performance with PerformanceHQ—driving stronger teams and residents.
Multifamily Technology That Drives Performance
Explore Grace Hill's solutions to train teams, streamline ops, and improve performance across multifamily properties.
Darby Development
Learn how Grace Hill's Training and Mystery Shopping solutions transformed Darby Development's operations and service quality.