The Kingsley Index for CRE | Grace Hill

The Kingsley Index for CRE

The most comprehensive performance benchmarking database in the commercial real estate industry

When it comes to analyzing and comparing commercial real estate survey data, no one does it better than Grace Hill and KingsleySurveys. The Kingsley Index is the most comprehensive performance benchmarking database specific to the real estate industry. Compiled from over 35 years of analyzing the performance of industry leaders, our trusted index has become the industry standard for measuring tenant and employee satisfaction.

The Kingsley Index Offers the Most Extensive CRE Benchmarks


CRE stakeholders surveyed annually


Residents surveyed annually 


of largest global investment managers partner with Grace Hill 

2.2 Billion

Sq ft. managed by commercial clients

Customized Benchmarks

Accurate benchmarking is dependent on relevant data. Customize your Kingsley Index benchmark to allow you to compare results against other properties based on property type, asset class, geography, and more!

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Benchmarks By Property Type



Interior of large warehouse industrial building with parked fork


The modern medical building main entrance


mixed architecture styles commercial strip mall with brick paver parking


A large modern development of luxury flats in Auckland, New Zealand, with a hardwood facade.


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Actionable Performance Assessment

The Kingsley Index ensures a realistic and actionable assessment of your property and portfolio performance. Level-set, compare, and track property performance against industry standards with the most well-known and widely used performance benchmarks in the commercial real estate industry.

Thomas Stanchak Director of Sustainability, Stoneweg

"If you lack a benchmark, your KPIs are unilateral, which diminishes the ability to create accountability for the outcomes. We believe when our work moves the trend of these scores up, it supports our goal of a high-quality living experience and will deliver the full value for our investors.”

Thomas Stanchak
Director of Sustainability

Florian Wnuck, GLP

"We moved from a finger-in-the-wind approach to one that was driven by more tangible facts and data. The KingsleySurveys team provides great support, ensuring that our team can get the most out of the results of the surveys."

Florian Wnuck
European Head of Business Development

Kingsley Excellence Awards

Recognizing Top Performance

Each year, we recognize individual commercial real estate properties that outperform the Kingsley Index benchmark for overall satisfaction and highlight their achievement with the Kingsley Excellence Award.

Properties with a perfect 5.0 overall tenant satisfaction score for two years in a row also qualify for the 100% Club. The Elite 5 further recognizes the top CRE organizations with the highest overall tenant satisfaction scores across their portfolio. These special distinctions offer additional opportunities to showcase the property or portfolio’s exceptional performance.

KS Tenant Social Square

See the 2023 Kingsley Excellence Elite 5 and 100% Club Winners

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Highest Overall Tenant Satisfaction Scores

Revised 2023 Top 100_Color

Top-Performing Clients by Property Type

Ready to see how you stack up against the competition?

Contact our team CRE survey experts today!

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Tenant Survey Program

Capture feedback on the tenant experience and drive portfolio performance with the CRE industry’s most trusted tenant survey program. Effectively address gaps, prioritize capital expenditures, highlight your competitive advantages, and reduce turnover costs.

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Employee Survey Program

Employee engagement matters! Retain and attract top talent by understanding employee needs and perception of your organization. Improve overall engagement, tenant satisfaction, and productivity by fostering a culture of belonging.

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