Customer Support
Companies have been dealing with high turnover and resignations as employees returned to work following the COVID-19 pandemic. Today, employees are prioritizing their well-being and leaving organizations for work environments that better fit their needs.
When employees move on, it can leave a gap in roles and relationships that affect company culture and attitudes. This can lead to employee disengagement and a new phenomenon called “silent quitting.”
This session will help you understand why these employee behaviors exist, offer expertise on how to change it, and advise on what individuals can do to promote better work environments.
Learning Objectives:
Discuss the “silent quitting” phenomenon and highlight warning signs.
Understand the business impact of disengaged employees.
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Learn what today’s employees crave and how top organizations meet those needs.
Empower individual changes that promote retention and engagement.
Speakers
Jessica Fern-Kirkland
Sr. Director of Multifamily Product Management
Jessica Fern-Kirkland has been innovating and disrupting the multifamily industry for 14 years and is currently Grace Hill's Senior Director of Multifamily Product Management. Doubling as a national speaker and strategist, Jessica is passionate about organizational leadership and fearless failure.
Jen Piccotti
Chief Learning Officer, Swift Bunny
Jen Piccotti got her start in property management in 2000 and has spent the last two decades listening to, learning from, and finding solutions for multifamily residents, employees, and executives. As the Chief Learning Officer of Swift Bunny, she has the opportunity to connect the dots between data, performance, and progress. She enjoys sharing her unique and actionable insights on the latest trends in employee engagement, customer satisfaction, organizational communication, process improvement, and reputation management.
Clint Pulver
Motivational Speaker
Clint Pulver is a professional keynote speaker, author, musician, pilot, and workforce expert. Known as the leading authority on employee retention, Clint has transformed how corporations like Keller Williams, AT&T, and Hewlett Packard create lasting loyalty through his work and research as the Undercover Millennial. Business Q Magazine has featured him as a “Top 40 Under 40,” and, as a professional drummer, he has appeared in feature films and on America’s Got Talent. In 2020, Clint won an Emmy Award for his short film “Be a Mr. Jensen,” which tells the story of how a single moment in time — and one particular mentor — can change the course of a life.
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