Grace Hill is proud to announce the company was the recipient of not one, not two, but three 2023 Stevie Awards including Company of the Year, Marketing Team of the Year, and Corporate Social Responsibility Program of the Year. Created in 2002, the Stevie Awards are one of the leading and most-coveted awards for businesses,… Read More »
Why Resident Surveys Are Essential for Creating a Thriving Community As a property manager, it’s essential to maintain a positive relationship with your residents. And one way to do that is by conducting multifamily resident surveys. Surveys offer valuable insight into resident satisfaction, highlight areas of preference and concern, and build trust. Unfortunately, in… Read More »
Making smart business decisions starts with reliable data. And for multifamily property managers, having a pulse on resident and prospect sentiment is critical for building a strategy that improves satisfaction. With a rapidly changing market, you need to be willing to adapt. It’s equally important to consider whether you have the right tools for making… Read More »
Spring is quickly approaching, and with it — selling season! Hooray! While we look forward to those warmer, sunnier days that often bring an influx of prospects, now is the time to prepare your property and people for the busy days ahead. As a multifamily property manager, it’s your responsibility to make sure your property… Read More »
Simple, strategic shifts that help shine a positive light on your communities Customer service. It’s the secret sauce that can turn a prospect from potential to SOLD! And while there are many factors to consider in the rental sales process, if you allow subpar customer service to persist at your properties, you’ll soon find yourself… Read More »
Are your KPIs delivering the accurate and actionable insights you need to improve business performance? Key performance indicators (KPIs) play a critical role in a CRE leader’s ability to track and measure performance. And because of that, information abounds as to what you should measure and why. But if you’re not careful, your KPIs… Read More »
The new year is here, filled with promise and expectation for all that is to come. While challenges remain, there is something a bit magical about entering a new year. It’s an opportunity to take stock, reevaluate, and then shift to new ways of thinking and working. Change can be hard, but it’s not always… Read More »
For all the work that goes into attracting qualified candidates, it’s natural to feel tapped out when it comes to expanding or improving your employee training and development programs. However, take note because there are important changes you can make that require minimal effort to implement. While many factors are at play in retaining top… Read More »
On the heels of last month’s annual BOMA International Conference, commercial real estate professionals may be reflecting on the experience, implementing ideas from their sessions, and contemplating how to earn the coveted TOBY award next year. The BOMA conference is not only an opportunity for professional development and networking but also a time when commercial… Read More »
The national conversation on diversity, equity, and inclusion (DEI) continues to evolve and remain top of mind for organizations in the multifamily housing industry. Last year, Grace Hill introduced DEI training courses to its Vision learning management system to provide learners with practical strategies that help reduce the impact biases have on actions. Training on… Read More »
Cybersecurity is critical to property management because of the type & amount of data collected.
