Customer Support
In this video series, Tyler Marker, Director of Marketing and Professional Development at Zidan Management, shares how Grace Hill's policy solution helped transform their approach to policy management. They initially struggled with inconsistent or uncommunicated expectations across the company. But Grace Hill helped them customize and distribute policies based on industry best practices, fostering alignment and accountability across the organization.
Create Clarity and Structure
Hear how Grace Hill made it easy to create and distribute customized policies that provide clear expectations for the organization, offering much-needed clarity and structure for the Zidan Management team.
Simplified Policy Customization Process
In this video, you’ll learn about Zidan Management’s policy customization experience and how the Grace Hill experts made a seemingly overwhelming process simple and stress-free. Through a collaborative process, hear how Grace Hill combined their existing policies with industry best practices to create a new comprehensive library of policies to keep the team compliant and accountable.
Effortless Policy Updates
In the third video, you’ll hear more about Zidan Management’s implementation experience and how their new policy management process has transformed. Learn how Grace Hill’s solution allows them to update policies based on region, state, or municipality and instantly distribute changes to related associates based on their roles — streamlining a previously daunting process into a seamless and efficient system.
Policy, Training, and Assessment Solutions That Drive Performance
Policies
Policies
Grace Hill has helped multifamily organizations customize, distribute, and maintain policies for more than 25 years. Empower your team with comprehensive, industry-specific policies accessed through PerformanceHQ, our new technology platform.
Mitigate risk by ensuring everyone understands your expectations and can easily access up-to-date policies at any time, on any device. Plus, new, advanced features increase employee engagement and policy compliance with less administrative time and effort.
Training
Training
Grace Hill is trusted by more than 2,300 companies, so you can be confident that you’ll have what you need to educate employees and reduce risk in your organization.
Plus, our award-winning training content is comprehensive, and our Learning Management System (LMS) is easy to administer, so you can focus on what matters most — developing employees and satisfying residents!
Mystery Shopping
Mystery Shopping
As a property manager, you want to provide prospective residents with an exceptional and consistent experience, but even the best teams can miss blind spots that impact first impressions. Backed by more than 35 years of multifamily industry expertise, Grace Hill Mystery Shopping is your trusted guide to performance improvement. Our unbiased evaluations blend technology with assessment best practices to uncover the hidden moments that make or break a lease.
Surveys
Surveys
The link between satisfaction and renewals is undeniable, but gathering unbiased feedback from employees and residents can be challenging. KingsleySurveys has comprehensive survey tools that real estate organizations have trusted for 35 years.
We understand your organization’s challenges and can help you seamlessly capture the data you need to improve overall performance. Our survey solutions and robust reporting make it easy to analyze resident and employee sentiments, along with in-house experts who can help translate the results into actionable insights.
Reputation Management
Reputation Management
Today, your online property reputation has become just as important — and much longer lasting — than traditional “word-of-mouth” reviews. But, managing feedback scattered across the web is time-consuming, and generic solutions lack industry-specific features.
Grace Hill’s enhanced Online Reputation Management (ORM) solution offers a consolidated view of your reviews, listings, and social sites, along with key metrics to help you understand overall performance.
Credentials & CECs
Credentials & CECs (Visto)
Invest in your future with Visto. Whether you are just starting your career in property management or looking to advance your earning potential, Visto has the credentials and Continuing Education Credits (CECs) you need. In partnership with the National Apartment Association Education Institute (NAAEI), Grace Hill designed Visto to be the most convenient way to invest in your career development.
Explore More Industry Tools and Insights
Policies in PHQ Overview Video
Cost of Creating Policies Calculator
