KinglseySurveys Multifamily - Grace Hill

Survey Programs for Multifamily Property Management Professionals

Comprehensive survey tools and actionable insights for the multifamily property management industry.

Industry Tested and Approved

For nearly four decades, KingsleySurveys has served the real estate industry, surveying multifamily communities and their residents, prospective residents, and company employees. Today, we provide modern, industry-specific survey programs and technology while continuing to serve as a trusted partner for our clients. 

Over 7M

Residents and prospects surveyed annually

5 out of 6

Of the nation’s largest property management companies use KingsleySurveys.

37

Years proudly surveying the real-estate industry.

Improve Resident Satisfaction With Well-Timed Surveys

On average, KingsleySurveys clients see an increase of 4% renewal intention YOY. This is due in part to the comprehensive, ongoing survey programs they rely on to guide property decisions. Our resident and prospect survey areas uncover:

  • Overall resident satisfaction.
  • Perceptions of property features.
  • Satisfaction with management, leasing, and maintenance.
  • Current needs and priorities of the resident base.
  • Renewal intent and likelihood of property recommendation.
Ongoing Resident Evaluation
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"By measuring each stage of the resident lifecycle, we can hyper-focus on the key areas that build — or erode — satisfaction and create communities residents love to call home."

Laurel Zacher,
Vice President Marketing & Customer Engagement
Security Properties Residential

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Increase Engagement and Retention With Employee Surveys

Highly engaged employees deliver a better community experience and are more likely to stay. KingsleySurveys employee programs provide clients with:

  • Objective feedback to identify strengths and opportunities.
  • Best practices around workforce engagement, employee satisfaction, and job fulfillment.
  • Trust in leadership, inclusion, belonging, and more.

When paired with our resident surveys, employee surveys can measure the impact of employee engagement on resident satisfaction and retention.

Request a demo today for more program details!

Trusted Industry Benchmarks

With over 7 million residents and prospects surveyed annually, the Kingsley Index™ is real estate’s most comprehensive performance benchmarking database used to level-set, compare, and track community performance against industry standards. 

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Kingsley Excellence Award

Showcase your communities and celebrate top performance with our Kingsley Excellence Awards! Each year, Grace Hill recognizes individual communities that achieved outstanding performance year over year.

Top 100 and Elite 5 Winners Recognized for Superior Performance

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Highest Resident Overall Satisfaction Scores

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Top-Performing Across Main Client Tiers

See the full list of this year’s Kingsley Excellence Award winners and enroll in a program today!
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"KingsleySurveys gives us valuable information on the resident experience and allows us to see ourselves from their perspective. We can quickly address concerns, know of early renewal decisions and gain a general understanding of how satisfied our residents are with management. This insight adds extreme value to our operations and sets us apart from our competitors."

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"KingsleySurveys has been a great addition to our multifamily program. Our associates love the feedback from residents and the opportunity to turn a good experience into a great experience. Our KingsleySurveys reps have also been extremely attentive and very informative on any questions or report solutions our company may need."

Alissa Panichella
Director of Marketing and Residential Services
Walnut Capital Management

Heidi Guthrie
Learning Manager
Billingsley Company

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Download the KingsleySurveys product brochure to learn more about the multifamily property management industry’s most trusted survey solution!

Launch More Surveys, Faster
Now offering API integrations with Yardi and RealPage

With just a few clicks, all prospect, resident, and work order data found in your PMS can now be automatically and securely sent to Grace Hill to launch your survey initiatives!

  • One-time setup
  • No additional cost
  • Automatic, secure data transfer
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Share Survey Results and Attract More Prospects to Your Communities

  • Feed survey data directly to popular social media, platforms, and internet listings.
  • Seamlessly feature survey findings to popular review sites like Apartments.com and ApartmentRatings.
  • Redirect survey respondents to Google with customized review feed tools.
  • Screen and post reviews on your community websites.

Find out how KingsleySurveys can help you improve overall community performance!
Request a personalized demo today!

Learn more about Grace Hill’s full product suite

The power of KingsleySurveys is maximized when combined with our best-in-class training, policy manuals, mystery shopping, and reputation management solutions, creating a cycle of continual improvement within your organization. 

Training

The leading learning management system in multifamily.

Operating Procedures

Industry-specific policies that empower your team and reduce risk.

Mystery Shopping

Robust mystery shop program that blends technology with assessment best practices.

Data & Insights

Gain actionable insights with comprehensive survey tools and trusted benchmarks.

Online Reputation Management

Enhance your online brand and drive prospects to your properties.

Credentials & CECs

Attract top talent by investing in employee education and career development.

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