Resident Surveys Multifamily - Grace Hill

Resident Survey Programs for Multifamily Property Management Professionals

Comprehensive survey tools and actionable insights for the multifamily property management industry.

Industry Tested and Approved

For nearly four decades, KingsleySurveys has served the real estate industry, surveying multifamily communities and their residents, prospective residents, and company employees. Today, we provide modern, industry-specific survey programs and technology while continuing to serve as a trusted partner for our clients. 

Over 7M

Residents and prospects surveyed annually

5 out of 6

Of the nation’s largest property management companies use KingsleySurveys.


Years proudly surveying the real-estate industry.

Improve Resident Satisfaction With Well-Timed Surveys

On average, KingsleySurveys clients see an increase of 4% renewal intention YOY. This is due in part to the comprehensive, ongoing survey programs they rely on to guide property decisions. Our resident and prospect survey areas uncover:

  • Overall resident satisfaction.
  • Perceptions of property features.
  • Satisfaction with management, leasing, and maintenance.
  • Current needs and priorities of the resident base.
  • Renewal intent and likelihood of property recommendation.
KS Text_ SMS (2)

Get More Responses, Faster

KingsleySurveys makes it easier than ever to get surveys out and receive responses faster. With API integrations with Yardi, Entrata, ResMan, and more, we seamlessly and securely prepare your residents' data for surveys -- all hassle-free!

Plus, with text message delivery, you get more responses, faster!


"By measuring each stage of the resident lifecycle, we can hyper-focus on the key areas that build — or erode — satisfaction and create communities residents love to call home."

Laurel Zacher
Vice President Marketing & Customer Engagement
Security Properties Residential

Employee Surveys 400x400

Retain top talent. Reduce employee turnover.

Employee turnover costs multifamily organizations over $2.5 million per year1 in recruiting, training, and lost productivity. The remaining employees burn out, causing a ripple effect that ultimately leads to higher resident turnover. At the same time, disengaged employees cost organizations another $300 million each year2 — further impacting stakeholder relationships and damaging company culture.

Retain Employees. Retain Residents.

Tenured staff know the history of their community and build relationships with residents, which improves everyone’s experience. In fact, 1 in 4 properties with low staff turnover achieved 70% resident retention.3

What are employee and resident turnover really costing your company? Use our cost calculators linked below to find out!

Trusted Industry Benchmarks

With over 7 million residents and prospects surveyed annually, the Kingsley Index™ is real estate’s most comprehensive performance benchmarking database used to level-set, compare, and track community performance against industry standards. 

kingsley desktop
Logos Kingsley Pages (3)

Kingsley Excellence Awards

Showcase your communities and celebrate top performance with our Kingsley Excellence Awards! Each year, Grace Hill recognizes individual communities that achieved outstanding performance year over year.

Find Out What Renters Really Want

The Renter Preferences Survey Report by NMHC and Grace Hill provides an in-depth look at the amenities that renters can’t live without, how much they are willing to pay for them, and what matters most during their home search! Purchase the report today and build your property performance strategy!

Heidi Guthrie Logo = Kingsley (2)

"KingsleySurveys gives us valuable information on the resident experience and allows us to see ourselves from their perspective. We can quickly address concerns, know of early renewal decisions and gain a general understanding of how satisfied our residents are with management. This insight adds extreme value to our operations and sets us apart from our competitors."

Heidi Guthrie Logo = Kingsley (1)

"KingsleySurveys has been a great addition to our multifamily program. Our associates love the feedback from residents and the opportunity to turn a good experience into a great experience. Our KingsleySurveys reps have also been extremely attentive and very informative on any questions or report solutions our company may need."

Alissa Panichella
Director of Marketing and Residential Services
Walnut Capital Management

Heidi Guthrie
Learning Manager
Billingsley Company

GH - Kingsley Multifamily Brochure

Download the KingsleySurveys product brochure to learn more about the multifamily property management industry’s most trusted survey solution!

Gain Critical Insights. Save Critical Time.

  • Understand key drivers and correlations within your data.
  • Track results as they come in with alert notifications and push reporting capabilities.
  • Respond immediately to concerns and develop solutions before it’s too late.
  • Work with our experts for industry insights, detailed comparisons, and strategic recommendations.
  • Create meaningful action plans that drive performance.

Launch More Surveys Faster

Enjoy API integrations with popular Property Management Systems (PMS)

With just a few clicks, all prospect, resident, and work order data found in your PMS can now be automatically and securely sent to Grace Hill to launch your survey initiatives!

  • One-time setup
  • No additional cost
  • Automatic, secure data transfer
AdobeStock_191043200 (1) 2
Woman leaving review online via smartphone indoors, closeup. Five stars over gadget

Share Survey Results and Attract More Prospects to Your Communities

  • Feed survey data directly to popular social media, platforms, and internet listings.
  • Seamlessly feature survey findings to popular review sites like and ApartmentRatings.
  • Redirect survey respondents to Google with customized review feed tools.
  • Screen and post reviews on your community websites.

Find out how KingsleySurveys can help you improve overall community performance!
Request a personalized demo today!

Learn more about Grace Hill’s full product suite

The power of KingsleySurveys is maximized when combined with our best-in-class training, policy manuals, mystery shopping, and reputation management solutions, creating a cycle of continual improvement within your organization. 


Complete multifamily training content developed by industry experts.


Industry-specific policies that empower your team and reduce risk.

Mystery Shopping

Robust mystery shop program that blends technology with assessment best practices.

Reputation Management

Enhance your online brand and drive prospects to your properties.

Credentials & CECs

Attract top talent by investing in employee education and career development.

Scroll to Top