Customer Support
For over 40 years, Grace Hill has helped property investors, owners, and managers measure stakeholder satisfaction, increase lease renewal rate, and enhance overall portfolio values.
Measure Satisfaction
Mitigate Risk
Increase Renewals
Improve Property Performance
Enhance Portfolio Value
The Trusted Standard for Commercial Property Management Organizations
80%
Of the largest global investment managers partner with Grace Hill
2.2B
Sq ft managed by commercial clients
120K+
CRE stakeholders surveyed annually
The Insights Behind the Industry’s Best
Set the standard for building excellence. 14 out of 17 of the 2025 TOBY International Award Winners partner with KingsleySurveys to power their tenant experience strategy.
Award Winning CRE Solutions
Grace Hill was recognized in 2023 as a Top 10 Commercial Real Estate Solutions Provider, for providing excellence in insights and resources to those who manage commercial real estate and their portfolios.
Commercial Real Estate Surveys
That Drive Results
Capture unbiased feedback from stakeholders so you can make strategic decisions based on facts vs. gut instinct. Increase your asset value and NOI with tenant, employee, and investor assessments.
Work with our in-house experts for insights and best practices across all commercial asset types.
Office
Industrial
Medical
Retail
Multifamily
“We moved from a finger-in-the-wind approach to one that was driven by more tangible facts and data. We used to discuss customer service around the coffee machine, but now it’s more structured. The Grace Hill KingsleySurveys team provides great support, ensuring that our team can get the most of the results of the surveys.”
Florian Wnuck
European Head of Business Development at GLP
“At Empire State Realty Trust, service is our brand, and KingsleySurveys helps us deliver on that promise. Their platform empowers us to listen to our tenants, benchmark our performance and take meaningful action."
Diane Fields
VP of Property Management, Empire State Building, Empire State Realty Trust
“We achieved success from the start implementing Grace Hill's KingsleySurveys across our 50+ location portfolio. It's rare in today's world what's promised is delivered. The Grace Hill team delivered for us.”
Thomas Stanchak
Director of Sustainability at Stoneweg
"We've worked with Grace Hill's KingsleySurveys for several years. We continue to find the insights and analysis that KingsleySurveys provides to add strategic value to our organization."
Steve Hallsey
Managing Director at Wood Partners
“The last thing we want is our property management offices to miss something because policies are not consistent or outdated. The decentralized system left too much room for uncertainty and inconsistency in our accountability. Grace Hill takes the guesswork out of it.”
Michael Aisner, RPA, LEED AP
SVP, Property Management at RXR Realty
"Grace Hill's KingsleySurveys customer survey and scorecard products have been extremely valuable tools in executing our portfolio and asset management strategies."
Michael Kirby
Managing Director at Invesco
Stakeholder Surveys Raise Your ESG Standards and GRESB Score
Sustainability and ESG standards have become increasingly important for commercial real estate organizations. Conducting 3rd party surveys and documented policies is one way to increase your GRESB score and enhance your ESG efforts while capturing unbiased data on what matters most to your stakeholders and property owners.
Tenant surveys offer essential insights that help you make property investments that best increase tenant satisfaction and renewals. KingsleySurveys is a trusted GRESB partner with over 40 years of experience serving the commercial real estate industry.
"They are ALWAYS so quick to respond and really helpful. I enjoy working with the dedicated team assigned to us. They provided the information we needed to report back to our clients and investors, as well as to industry surveys such as GRESB.”
Amy Campero
Senior Operations Manager
Principal Real Estate Investors
How can you earn an additional GRESB point with Grace Hill?
We make it easy to capture unbiased feedback from your employees, including essential health and well-being topics required for GRESB. Our in-house experts help translate your survey results into actionable insights, increasing employee retention while earning a full GRESB point.
Expert Guidance
Every Step of the Way
With a deep understanding of the commercial real estate (CRE) industry, our in-house experts bring decades of experience in helping organizations like yours measure, track, and improve property performance. At every stage, we work alongside you to maximize the value of your engagement efforts.
We don't just provide you with results — our team offers personalized guidance and recommendations to transform insights into meaningful action!
More Solutions Built For CRE Success
Reduce Repair Expenses
Grace Hill’s partnership with SkillCat provides commercial real estate organizations with self-paced, online maintenance training designed to mimic hands-on experience. Gain access to expanded course topics and learning paths curated specifically for commercial properties!
Standardize Your CRE Policies
Grace Hill turns policy management from a burden to a strategic advantage. Improve your commercial portfolio performance and maintain regulatory compliance by ensuring everyone in the organization has access to policies at any time, and on any device.
Tenant Response Rate
96% $14M 14%
Tenant Response Rate Estimated Lease Retention Value Increase in Tenant Retention
Explore how Griffin Partners transformed tenant engagement, improved retention, and drove business success using KingsleySurveys.
Learn how our commercial property management software can improve your portfolio performance.
Request a personalized demo today!
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7 Critical Factors of Successful Resident and Tenant Satisfaction Surveys
DIY vs. Third-Party Surveys: How To Know What’s Best for CRE & Multifamily
