Customer Support
When employees leave, it is more than just a hassle — it drains your company's budget and disrupts operations.
Turnover doesn’t just create short-term gaps; it chips away at your company’s culture, slows down operations, and takes a toll on your bottom line. Real estate organizations can lose over $2.5 million per year¹ due to the hidden costs of recruiting, onboarding, and lost employee productivity — all of which can be reduced with effective employee satisfaction surveys.
32.7%
Annual Employee Turnover Rate²
$300M
Average Cost of Disengaged Employees³
$4,700
Average Cost per Hire
36-42 Days
To Fill a New Position
Gain Insight, Increase Productivity, Reduce Turnover
Reduce Turnover Costs
Improve Stakeholder Relations
Increase Employee Retention
Create a Culture of Belonging
The first step to retention is creating a company culture of feedback and follow-through. But multifamily leaders like you often don’t have visibility into what matters most to your team — until it’s too late.
Grace Hill’s Employee Engagement Program, now in PerformanceHQ, can help you measure what’s working (or not working) in your work environment, helping you proactively make changes that build employee loyalty, improve productivity, and protect your bottom line.
Capture real-time feedback to understand employee sentiment with our comprehensive survey results!
Annual Employee Surveys
Annual Employee Satisfaction Surveys
Measure employee engagement KPIs over time for a full picture of your organization’s performance. Plus, instantly generate professional-looking PDF documents that include all survey details needed for internal and external stakeholders or GRESB initiatives!
Pulse Surveys
Pulse Surveys
Follow up on specific topics in your Annual Survey to take action and monitor progress. Easily send Pulse Surveys from your online portal to get a quick snapshot into current employee experience, allowing you to keep your finger on the pulse of sentiment!
"I want to understand and quickly act on employee feedback."
Reducing the time it takes to act on employee feedback helps build trust and loyalty among your team.
- Analyze seven dimensions of employee engagement with our intuitive dashboard.
- Filter your survey results by property, region, department, or employee demographic.
- Compare your results to the Kingsley Index™ benchmark to focus your improvement efforts.
"I want an easier way to sort through and share employee feedback with leadership."
We offer tools that save time and ensure you don’t miss valuable feedback!
- Leverage AI Sentiment Analysis to easily identify themes across engagement questions and comments.
- Export results from PerformanceHQ to easily share with stakeholders for GRESB or other initiatives.
"I want to turn feedback into actionable steps and track engagement progress over time."
Grace Hill helps you craft strategic plans grounded in results from employee engagement surveys.
Use our Action Planning Tool to create and monitor individual daily tasks that address insights learned from the Employee Engagement Program, so employers can monitor progress and ensure the survey follow-up objectives are achieved.
Employee Engagement Survey FAQs
KingsleySurveys has been trusted for 35+ years to help real estate organizations seamlessly capture valuable insights and drive actionable feedback. Our proven process ensures your survey launch is smooth and successful. Plus, our team of experts works hand in hand with you to customize your survey content and set up distribution seamlessly. From kickoff to launch, we can typically have your new survey up and running within 45 to 60 days.
Our standard survey duration is 3-5 weeks but will vary based on survey type and property size. However, we understand that every property and organization is unique. Our industry experts can work with you to customize a survey program that aligns with your specific needs and goals.
Grace Hill’s Pulse Surveys are designed to help you keep your “finger on the pulse” of employee sentiment throughout the year. These targeted, one-question surveys follow up on any topic from the Annual Employee Survey to see how sentiment has changed — and to help identify and address issues before they lead to dissatisfied employees.
For example, if your annual survey indicates employees do not feel valued for their work contributions, you could launch a company-wide recognition program and then follow up with a Pulse Survey to see how your efforts affect sentiment in this area. Pulse Surveys offer ongoing insights that help you narrow in on what truly drives employee satisfaction and retention.
"Having launched employee surveys with other companies, this is always a task I've dreaded in the past. Grace Hill made the process easy, listened to feedback provided, and found creative solutions to capture the data we were looking for. The team was amazing, and I truly look forward to working with them again for next year’s launch!”
JacLyn Pagnotta
Managing Director of Human Resources at Rose Associates
Don't wait for unhappy employees to leave to ask why.
KingsleySurveys can help you retain employees and reduce turnover costs by identifying what drives satisfied employees through honest feedback on their experience.
Resident Surveys
Providing a line of communication with your residents and prospects helps to improve resident retention and reduce vacancy rates. Elevate your customer service performance today by adding resident surveys to your strategy!
Tenant Surveys
Capture feedback on the tenant experience and drive portfolio performance with CRE’s most trusted tenant survey program. Effectively address gaps, prioritize capital expenditures, highlight your competitive advantages, and reduce turnover costs.
Investor Surveys
Turn feedback into action with unbiased insight into the investor experience. Leverage our powerful survey tool and trusted industry benchmarks to gain a more accurate perception study.